Issues connecting with SFTP

[Azim88]

Dear Support,

I was using cyberduck from a long time and now I have moved my servers to SFTP.

However I dont know why I am not able to connect my server using port 1022 whereas I am able to connect using port 21.

I have tried all versions and tested on mac as well as windows but nothing worked. Here are the logs,

2018-04-26 09:39:37,361 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
2018-04-26 09:39:42,489 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
2018-04-26 09:39:44,652 [background-2] ERROR AsyncController - Unhandled exception during invoke
ch.cyberduck.core.exception.LoginCanceledException{detail='null', cause='null', message='null'}
  at cli.Ch.Cyberduck.Ui.Controller.PromptLoginController.<prompt>b__13_0(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.Threading.SimpleDefaultMainAction.run(Unknown Source)
  at cli.System.Delegate.DynamicInvokeImpl(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackDo(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Unknown Source)
  at cli.System.Threading.ExecutionContext.RunInternal(Unknown Source)
  at cli.System.Threading.ExecutionContext.Run(Unknown Source)
  at cli.System.Threading.ExecutionContext.Run(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallback(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbacks(Unknown Source)
  at cli.System.Windows.Forms.Control.WndProc(Unknown Source)
  at cli.System.Windows.Forms.ScrollableControl.WndProc(Unknown Source)
  at cli.System.Windows.Forms.Form.WndProc(Unknown Source)
  at cli.System.Windows.Forms.Control$ControlNativeWindow.OnMessage(Unknown Source)
  at cli.System.Windows.Forms.Control$ControlNativeWindow.WndProc(Unknown Source)
  at cli.System.Windows.Forms.NativeWindow.Callback(Unknown Source)
  at cli.System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(Unknown Source)
  at cli.System.Windows.Forms.Application$ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Unknown Source)
  at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoopInner(Unknown Source)
  at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoop(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Main(Unknown Source)
2018-04-26 09:40:04,512 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)

[Azim88]

I have many customers and they are also not able to use the cyberduck with SFTP.

[Azim88]

Hello Support,

Any suggestions.

[dkocher]

Can you share the server IP address you are attempting to connect to.

[Azim88]

Hello,

Here is the IP address.

188.64.57.149

[Azim88]

Also, since 5 days I have received around 20 complaints that they are not able to connect to our server using Cyberduck.

Please help me as soon as possible.Also, if you have any contact number then please share it with me. Thank you

[dkocher]

The server is listening on port 22 for SSH connections where you should be able to connect to (Choose SFTP (SSH File Transfer Protocol). The server is *not* listening on port 1022. Please contact your web hosting service provider for further assistance.

[Azim88]

Hello, Thanks for your reply and I would like to inform you that the same server is recheable from other ftp clients like Filezilla. Please suggest.