Opened on Apr 28, 2018 at 7:39:25 AM
Closed on May 4, 2018 at 6:25:36 AM
Last modified on May 4, 2018 at 10:45:00 AM
#10308 closed defect (thirdparty)
Issues connecting with SFTP
Reported by: | Azim88 | Owned by: | dkocher |
---|---|---|---|
Priority: | highest | Milestone: | |
Component: | sftp | Version: | 6.4.6 |
Severity: | normal | Keywords: | |
Cc: | Architecture: | ||
Platform: |
Description (last modified by dkocher)
Dear Support,
I was using cyberduck from a long time and now I have moved my servers to SFTP.
However I dont know why I am not able to connect my server using port 1022 whereas I am able to connect using port 21.
I have tried all versions and tested on mac as well as windows but nothing worked. Here are the logs,
2018-04-26 09:39:37,361 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {} net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543) at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498) at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104) at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172) at net.schmizz.sshj.transport.Reader.run(Reader.java:60) 2018-04-26 09:39:42,489 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {} net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543) at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498) at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104) at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172) at net.schmizz.sshj.transport.Reader.run(Reader.java:60) 2018-04-26 09:39:44,652 [background-2] ERROR AsyncController - Unhandled exception during invoke ch.cyberduck.core.exception.LoginCanceledException{detail='null', cause='null', message='null'} at cli.Ch.Cyberduck.Ui.Controller.PromptLoginController.<prompt>b__13_0(Unknown Source) at cli.Ch.Cyberduck.Ui.Controller.Threading.SimpleDefaultMainAction.run(Unknown Source) at cli.System.Delegate.DynamicInvokeImpl(Unknown Source) at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackDo(Unknown Source) at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Unknown Source) at cli.System.Threading.ExecutionContext.RunInternal(Unknown Source) at cli.System.Threading.ExecutionContext.Run(Unknown Source) at cli.System.Threading.ExecutionContext.Run(Unknown Source) at cli.System.Windows.Forms.Control.InvokeMarshaledCallback(Unknown Source) at cli.System.Windows.Forms.Control.InvokeMarshaledCallbacks(Unknown Source) at cli.System.Windows.Forms.Control.WndProc(Unknown Source) at cli.System.Windows.Forms.ScrollableControl.WndProc(Unknown Source) at cli.System.Windows.Forms.Form.WndProc(Unknown Source) at cli.System.Windows.Forms.Control$ControlNativeWindow.OnMessage(Unknown Source) at cli.System.Windows.Forms.Control$ControlNativeWindow.WndProc(Unknown Source) at cli.System.Windows.Forms.NativeWindow.Callback(Unknown Source) at cli.System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(Unknown Source) at cli.System.Windows.Forms.Application$ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Unknown Source) at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoopInner(Unknown Source) at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoop(Unknown Source) at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun(Unknown Source) at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel(Unknown Source) at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(Unknown Source) at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source) at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source) at cli.Ch.Cyberduck.Ui.Controller.MainController.Main(Unknown Source) 2018-04-26 09:40:04,512 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {} net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543) at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498) at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104) at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172) at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
Change History (9)
comment:1 Changed on Apr 28, 2018 at 7:40:02 AM by Azim88
comment:2 Changed on May 1, 2018 at 12:38:42 PM by dkocher
- Description modified (diff)
comment:3 Changed on May 3, 2018 at 7:43:09 AM by Azim88
Hello Support,
Any suggestions.
comment:4 Changed on May 3, 2018 at 7:54:03 AM by dkocher
- Component changed from core to sftp
- Owner set to dkocher
comment:5 Changed on May 3, 2018 at 7:54:26 AM by dkocher
Can you share the server IP address you are attempting to connect to.
comment:6 Changed on May 4, 2018 at 3:55:43 AM by Azim88
Hello,
Here is the IP address.
188.64.57.149
comment:7 Changed on May 4, 2018 at 4:02:49 AM by Azim88
Also, since 5 days I have received around 20 complaints that they are not able to connect to our server using Cyberduck.
Please help me as soon as possible.Also, if you have any contact number then please share it with me. Thank you
comment:8 Changed on May 4, 2018 at 6:25:36 AM by dkocher
- Resolution set to thirdparty
- Status changed from new to closed
The server is listening on port 22 for SSH connections where you should be able to connect to (Choose SFTP (SSH File Transfer Protocol). The server is *not* listening on port 1022. Please contact your web hosting service provider for further assistance.
comment:9 Changed on May 4, 2018 at 10:45:00 AM by Azim88
Hello, Thanks for your reply and I would like to inform you that the same server is recheable from other ftp clients like Filezilla. Please suggest.
I have many customers and they are also not able to use the cyberduck with SFTP.