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Issues connecting with SFTP

Reported by:	Azim88	Owned by:	dkocher
Priority:	highest	Milestone:
Component:	sftp	Version:	6.4.6
Severity:	normal	Keywords:
Cc:		Architecture:
Platform:

Description (last modified by dkocher)

Dear Support,

I was using cyberduck from a long time and now I have moved my servers to SFTP.

However I dont know why I am not able to connect my server using port 1022 whereas I am able to connect using port 21.

I have tried all versions and tested on mac as well as windows but nothing worked. Here are the logs,

2018-04-26 09:39:37,361 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
2018-04-26 09:39:42,489 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
2018-04-26 09:39:44,652 [background-2] ERROR AsyncController - Unhandled exception during invoke
ch.cyberduck.core.exception.LoginCanceledException{detail='null', cause='null', message='null'}
  at cli.Ch.Cyberduck.Ui.Controller.PromptLoginController.<prompt>b__13_0(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.Threading.SimpleDefaultMainAction.run(Unknown Source)
  at cli.System.Delegate.DynamicInvokeImpl(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackDo(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Unknown Source)
  at cli.System.Threading.ExecutionContext.RunInternal(Unknown Source)
  at cli.System.Threading.ExecutionContext.Run(Unknown Source)
  at cli.System.Threading.ExecutionContext.Run(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallback(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbacks(Unknown Source)
  at cli.System.Windows.Forms.Control.WndProc(Unknown Source)
  at cli.System.Windows.Forms.ScrollableControl.WndProc(Unknown Source)
  at cli.System.Windows.Forms.Form.WndProc(Unknown Source)
  at cli.System.Windows.Forms.Control$ControlNativeWindow.OnMessage(Unknown Source)
  at cli.System.Windows.Forms.Control$ControlNativeWindow.WndProc(Unknown Source)
  at cli.System.Windows.Forms.NativeWindow.Callback(Unknown Source)
  at cli.System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(Unknown Source)
  at cli.System.Windows.Forms.Application$ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Unknown Source)
  at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoopInner(Unknown Source)
  at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoop(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Main(Unknown Source)
2018-04-26 09:40:04,512 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)

Change History (9)

comment:1 Changed on Apr 28, 2018 at 7:40:02 AM by Azim88

I have many customers and they are also not able to use the cyberduck with SFTP.

comment:2 Changed on May 1, 2018 at 12:38:42 PM by dkocher

Description modified (diff)

comment:3 Changed on May 3, 2018 at 7:43:09 AM by Azim88

Hello Support,

Any suggestions.

comment:4 Changed on May 3, 2018 at 7:54:03 AM by dkocher

Component changed from core to sftp
Owner set to dkocher

comment:5 Changed on May 3, 2018 at 7:54:26 AM by dkocher

Can you share the server IP address you are attempting to connect to.

comment:6 Changed on May 4, 2018 at 3:55:43 AM by Azim88

Hello,

Here is the IP address.

188.64.57.149

comment:7 Changed on May 4, 2018 at 4:02:49 AM by Azim88

Also, since 5 days I have received around 20 complaints that they are not able to connect to our server using Cyberduck.

Please help me as soon as possible.Also, if you have any contact number then please share it with me. Thank you

comment:8 Changed on May 4, 2018 at 6:25:36 AM by dkocher

Resolution set to thirdparty
Status changed from new to closed

The server is listening on port 22 for SSH connections where you should be able to connect to (Choose SFTP (SSH File Transfer Protocol). The server is *not* listening on port 1022. Please contact your web hosting service provider for further assistance.

comment:9 Changed on May 4, 2018 at 10:45:00 AM by Azim88

Hello, Thanks for your reply and I would like to inform you that the same server is recheable from other ftp clients like Filezilla. Please suggest.

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