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Issues connecting with SFTP #10308

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cyberduck opened this issue Apr 28, 2018 · 7 comments
Closed

Issues connecting with SFTP #10308

cyberduck opened this issue Apr 28, 2018 · 7 comments
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bug sftp SFTP Protocol Implementation thirdparty Issue caused by third party

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@cyberduck
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30ce4da created the issue

Dear Support,

I was using cyberduck from a long time and now I have moved my servers to SFTP.

However I dont know why I am not able to connect my server using port 1022 whereas I am able to connect using port 21.

I have tried all versions and tested on mac as well as windows but nothing worked. Here are the logs,

2018-04-26 09:39:37,361 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
2018-04-26 09:39:42,489 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
2018-04-26 09:39:44,652 [background-2] ERROR AsyncController - Unhandled exception during invoke
ch.cyberduck.core.exception.LoginCanceledException{detail='null', cause='null', message='null'}
  at cli.Ch.Cyberduck.Ui.Controller.PromptLoginController.<prompt>b__13_0(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.Threading.SimpleDefaultMainAction.run(Unknown Source)
  at cli.System.Delegate.DynamicInvokeImpl(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackDo(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Unknown Source)
  at cli.System.Threading.ExecutionContext.RunInternal(Unknown Source)
  at cli.System.Threading.ExecutionContext.Run(Unknown Source)
  at cli.System.Threading.ExecutionContext.Run(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallback(Unknown Source)
  at cli.System.Windows.Forms.Control.InvokeMarshaledCallbacks(Unknown Source)
  at cli.System.Windows.Forms.Control.WndProc(Unknown Source)
  at cli.System.Windows.Forms.ScrollableControl.WndProc(Unknown Source)
  at cli.System.Windows.Forms.Form.WndProc(Unknown Source)
  at cli.System.Windows.Forms.Control$ControlNativeWindow.OnMessage(Unknown Source)
  at cli.System.Windows.Forms.Control$ControlNativeWindow.WndProc(Unknown Source)
  at cli.System.Windows.Forms.NativeWindow.Callback(Unknown Source)
  at cli.System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(Unknown Source)
  at cli.System.Windows.Forms.Application$ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Unknown Source)
  at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoopInner(Unknown Source)
  at cli.System.Windows.Forms.Application$ThreadContext.RunMessageLoop(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel(Unknown Source)
  at cli.Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Run(Unknown Source)
  at cli.Ch.Cyberduck.Ui.Controller.MainController.Main(Unknown Source)
2018-04-26 09:40:04,512 [reader] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}
net.schmizz.sshj.transport.TransportException: [BY_APPLICATION] Application error
  at net.schmizz.sshj.transport.TransportImpl.gotDisconnect(TransportImpl.java:543)
  at net.schmizz.sshj.transport.TransportImpl.handle(TransportImpl.java:498)
  at net.schmizz.sshj.transport.Decoder.decode(Decoder.java:104)
  at net.schmizz.sshj.transport.Decoder.received(Decoder.java:172)
  at net.schmizz.sshj.transport.Reader.run(Reader.java:60)
@cyberduck
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30ce4da commented

I have many customers and they are also not able to use the cyberduck with SFTP.

@cyberduck
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30ce4da commented

Hello Support,

Any suggestions.

@cyberduck
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@dkocher commented

Can you share the server IP address you are attempting to connect to.

@cyberduck
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30ce4da commented

Hello,

Here is the IP address.

188.64.57.149

@cyberduck
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30ce4da commented

Also, since 5 days I have received around 20 complaints that they are not able to connect to our server using Cyberduck.

Please help me as soon as possible.Also, if you have any contact number then please share it with me. Thank you

@cyberduck
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@dkocher commented

The server is listening on port 22 for SSH connections where you should be able to connect to (Choose SFTP (SSH File Transfer Protocol). The server is not listening on port 1022. Please contact your web hosting service provider for further assistance.

@cyberduck
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30ce4da commented

Hello, Thanks for your reply and I would like to inform you that the same server is recheable from other ftp clients like Filezilla.
Please suggest.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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