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Freeze of application when trying to open connection #10678

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cyberduck opened this issue Apr 13, 2019 · 3 comments
Closed

Freeze of application when trying to open connection #10678

cyberduck opened this issue Apr 13, 2019 · 3 comments

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@cyberduck
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c885568 created the issue

THIS IS NOT A THIRD PARTY PROBLEM because not only it used to work fine with the same setting but I stil connect with another FTP client. I have used Cyberduck for a long time without problems but then it does not connect anymore. First I could connect to some servers but not all them, then I could connect but not upload or download. I deleted the antivirus and the VPN without effect. I reinstalled several times and it remembered my bookmarks and registration. WHAT IS HAPPENING? I using transmit now but prefer Cyberduck. Where can I delete the settings and start with a clean copy? Please help!


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@cyberduck
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@dkocher commented

Please post the transcript from the log drawer (⌘-L).

@cyberduck
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c885568 commented

THERE IS NOTHING IN THE LOG DRAWER and when I try to connect it spins until it freezes. I am on OSX 10.14.4 , my iMac is recent and works fine with any other apps. I have uninstalled CyberDuck 6.9.4 with CleanMymac and reinstalled it several times and this is what happened. At first, I can connect to some of my sites but can't upload or download, then after a trying to connect a few times I just cannot connect at all. I believe that some old file is stuck somewhere because it keeps my bookmarks and registration. What do you think? I join a screenshot of the items I delete. Is everything there? Where can I find the file that keeps my information? Thanks for helping.

@cyberduck
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@dkocher commented

Can you provide a screenshot of the error when connecting or attempting to transfer a file.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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