Cyberduck Mountain Duck CLI

#10678 closed defect (worksforme)

Freeze of application when trying to open connection

Reported by: ptouge Owned by: ptouge@…
Priority: normal Milestone:
Component: core Version: 6.9.4
Severity: normal Keywords: stop connecting
Cc: Architecture: Intel
Platform: macOS 10.14


THIS IS NOT A THIRD PARTY PROBLEM because not only it used to work fine with the same setting but I stil connect with another FTP client. I have used Cyberduck for a long time without problems but then it does not connect anymore. First I could connect to some servers but not all them, then I could connect but not upload or download. I deleted the antivirus and the VPN without effect. I reinstalled several times and it remembered my bookmarks and registration. WHAT IS HAPPENING? I using transmit now but prefer Cyberduck. Where can I delete the settings and start with a clean copy? Please help!

Attachments (1)

Capture d’écran 2019-04-16 à 16.23.53.png (314.6 KB) - added by ptouge on Apr 16, 2019 at 2:37:47 PM.

Download all attachments as: .zip

Change History (6)

comment:1 Changed on Apr 14, 2019 at 3:53:09 PM by dkocher

Please post the transcript from the log drawer (⌘-L).

comment:2 Changed on Apr 16, 2019 at 2:41:55 PM by ptouge

THERE IS NOTHING IN THE LOG DRAWER and when I try to connect it spins until it freezes. I am on OSX 10.14.4 , my iMac is recent and works fine with any other apps. I have uninstalled CyberDuck 6.9.4 with CleanMymac and reinstalled it several times and this is what happened. At first, I can connect to some of my sites but can't upload or download, then after a trying to connect a few times I just cannot connect at all. I believe that some old file is stuck somewhere because it keeps my bookmarks and registration. What do you think? I join a screenshot of the items I delete. Is everything there? Where can I find the file that keeps my information? Thanks for helping.

Last edited on Apr 16, 2019 at 2:43:19 PM by ptouge (previous) (diff)

comment:3 Changed on Jul 25, 2019 at 8:06:39 AM by dkocher

Can you provide a screenshot of the error when connecting or attempting to transfer a file.

comment:4 Changed on Jul 25, 2019 at 8:07:11 AM by dkocher

  • Priority changed from high to normal
  • Severity changed from blocker to normal
  • Summary changed from Use to work fine but stopped connecting to Freeze of application when trying to open connection

comment:5 Changed on Oct 2, 2019 at 8:46:07 PM by dkocher

  • Resolution set to worksforme
  • Status changed from new to closed
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