Cyberduck Mountain Duck CLI

#10684 closed defect (thirdparty)

Can't use Cyberduck on my new computer

Reported by: dwestby Owned by: Debee Westby
Priority: highest Milestone:
Component: s3 Version: 6.9.4
Severity: blocker Keywords: HELP
Cc: dwestby@… Architecture:
Platform: Windows 10

Description (last modified by jmalek)

I entered the wrong ID and PW when I was setting up software on my new computer. Apparently what I found was from 2015 and doesn't work. My boss came me the new information to use but now when I try to enter the correct information I still can't do my work. I know at one time I donated under my own name but for the life of me I can't find that information. So here's what my boss provided. Oh and my new computer is running Windows 10 if that makes any difference.

U: <strip> PW: <strip>

Can someone help so I can get back to work?

Thanks!

Change History (2)

comment:1 Changed on Apr 18, 2019 at 5:45:56 PM by jmalek

  • Description modified (diff)

Please do not post login information online.

To troubleshoot this issue:

  • You can open Cyberduck, but you are unable to connect to the server? What is the error message?
    • You already got the login credentials, please delete any relevant entries from Windows Credential Manager.
  • You cannot open Cyberduck, but get an error message? Can you send a screenshot of that?
  • You can open Cyberduck, connect to your server, but you see a donation prompt: Please recover your license from https://cyberduck.io/help/

comment:2 Changed on Apr 18, 2019 at 7:54:33 PM by dkocher

  • Resolution set to thirdparty
  • Status changed from new to closed
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