b008f06 created the issue

Hello,

I am writing from the National Center for Biotechnology Information. We receive terabytes of data daily from scientific researchers worldwide, and many of these researchers rely on Cyberduck to upload their files by ftp. We recently made some changes to our ftp server that prevents our users from viewing or depositing files until they navigate to a personalized directory, and this is preventing Cyberduck users from connecting to our server. Our only solution at this point is to suggest they switch to FileZilla, or use other alternatives. I'm writing to ask if there's a solution we can suggest for Cyberduck.

When you try to connect to the server you receive:

File not found
550/: permission denied. Please contact your web hosting service provider for assistance.

In Filezilla (for comparison) you get "Error: Failed to retrieve directory listing" but the connection is not outright rejected. This allows you to then enter the path to a personalized directory where you can then upload files.

Any help or suggestions would be greatly appreciated.