Cyberduck Mountain Duck CLI

#10887 closed defect (thirdparty)

Mountain Duck Won't Start after Install

Reported by: rjbergente Owned by:
Priority: normal Milestone:
Component: installer Version: 7.1.2
Severity: normal Keywords:
Cc: Architecture:
Platform: Windows 10

Description

Hello, I purchased 3 Mountain Duck licenses today,

ch_1FjE8QGl0sbquLOPskTD60Td.mountainducklicense

but am unable to get it to run after trying multiple installs & deinstalls.

Here are the steps I followed:

  • download the Mountain Duck license from email
  • download Mountain Duck Installer Mountain Duck Installer-3.2.3.15107
  • installed & rebooted
  • double-clicked ch_1FjE8QGl0sbquLOPskTD60Td license key
  • got message titled "Registered to Ananda Washington" and "Your registration key has been copied to the Application Support  folder"
  • Popup window notified me that newer version is available
  • clicked Remind Me Later
  • clicked Continue
  • window disappeared, no task running in Task Manager
  • searched for Mountain Duck app
  • double clicked to run
  • nothing happened, no task running in Task Manager
  • checked %APPDATA%\Cyberduck
  • found folders for Bookmarks, History and Sessions, license key and empty file named "mountainduck"

Are there partially installed files remaining from earlier installs which prevent Mountainduck from launching?

Change History (1)

comment:1 Changed on Nov 27, 2019 at 9:11:52 AM by dkocher

  • Resolution set to thirdparty
  • Status changed from new to closed

Please write to support@… and provide the log file from %appdata%/Cyberduck/mountainduck.log.

Note: See TracTickets for help on using tickets.
swiss made software