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we cannot access to S3 Object Storage Scaleway with Cyberduck software, could you please help us ? #11152

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cyberduck opened this issue Aug 20, 2020 · 1 comment
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bug duplicate high priority s3 AWS S3 Protocol Implementation

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@cyberduck
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3d188e9 created the issue

Hi,

we just download your Cyberduck software and try to connect it with a
bucket Object Storage created and manage by SCALEWAY French hoster. We
followed all tutorial describe in your website and generate a file
name "scaleway.cyberduckprofile" with all informations as specified as
following :

Protocol s3 Vendor poc Description avantcam-source.s3.fr-par.scw.cloud Default Hostname avantcam-source avantcam-source.s3.fr-par.scw.cloud Default Port 443 Username Placeholder Access Key XYXY.... Password Placeholder Secret Key ZZZZ.... Authorization AWS4HMACSHA256 Region PAR fr-par Regions fr-par

we try to launch this file configuration user account
"scaleway.cyberduckprofile" with your Cyberduck Sotware but nothing
happen after cyberduck start.
Obviously we try also to configure manualy S3 new type account with
"open connexion" in your Cyberduck User Interface. We set url target
Object Storage hosted by Scaleway :
avantcam-source.s3.fr-par.scw.cloud and also put Public and Private
key access to the bucket but after this Cyberduck try to connect to
the bucket but only message "try to connect" is display and folder are not display in Cyberduck interface.
We send several mail to Scaleway support team but they answer to us
that they are not the editor of Cyberduck software and cannot do
nothing for us. They also say to us that apparently our file
configuration user account "scaleway.cyberduckprofile" is good but
they don't know and cannot explain us why your cyberduck sofware
didn't speak and work with theres S3 Object Storage service online.
Could you please help us to solve this issue because we are actualy
stop in our validation test with Cyberduck software ?
Thank you in advance for your help,
Have a good weekend,
Read you soon,
Sinpraseuth - CINESTAF Company


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@cyberduck
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@dkocher commented

Duplicate for #11143. Please do not open issues twice. Our resources are limited.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 27, 2021
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Labels
bug duplicate high priority s3 AWS S3 Protocol Implementation
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