Cyberduck Mountain Duck CLI

#11152 closed defect (duplicate)

we cannot access to S3 Object Storage Scaleway with Cyberduck software, could you please help us ?

Reported by: Cinestaf Owned by: Cinestaf
Priority: high Milestone:
Component: s3 Version: 7.5.1
Severity: major Keywords:
Cc: Architecture: Intel
Platform: Windows 10

Description

Hi,

we just download your Cyberduck software and try to connect it with a bucket Object Storage created and manage by SCALEWAY French hoster. We followed all tutorial describe in your website and generate a file name "scaleway.cyberduckprofile" with all informations as specified as following :

<!DOCTYPE plist PUBLIC "-AppleDTD PLIST 1.0EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0">

<dict>

<key>Protocol</key> <string>s3</string> <key>Vendor</key> <string>poc</string> <key>Description</key> <string>avantcam-source.s3.fr-par.scw.cloud</string> <key>Default Hostname avantcam-source</key> <string>avantcam-source.s3.fr-par.scw.cloud</string> <key>Default Port</key> <string>443</string> <key>Username Placeholder</key> <string>Access Key XYXY....</string> <key>Password Placeholder</key> <string>Secret Key ZZZZ....</string> <key>Authorization</key> <string>AWS4HMACSHA256</string> <key>Region PAR</key> <string>fr-par</string> <key>Regions</key> <array>

<string>fr-par</string>

</array>

</dict>

</plist>

we try to launch this file configuration user account "scaleway.cyberduckprofile" with your Cyberduck Sotware but nothing happen after cyberduck start. Obviously we try also to configure manualy S3 new type account with "open connexion" in your Cyberduck User Interface. We set url target Object Storage hosted by Scaleway : avantcam-source.s3.fr-par.scw.cloud and also put Public and Private key access to the bucket but after this Cyberduck try to connect to the bucket but only message "try to connect" is display and folder are not display in Cyberduck interface. We send several mail to Scaleway support team but they answer to us that they are not the editor of Cyberduck software and cannot do nothing for us. They also say to us that apparently our file configuration user account "scaleway.cyberduckprofile" is good but they don't know and cannot explain us why your cyberduck sofware didn't speak and work with theres S3 Object Storage service online. Could you please help us to solve this issue because we are actualy stop in our validation test with Cyberduck software ? Thank you in advance for your help, Have a good weekend, Read you soon, Sinpraseuth - CINESTAF Company

Attachments (1)

scaleway.cyberduckprofile.txt (966 bytes) - added by Cinestaf on Aug 20, 2020 at 3:12:33 PM.
scaleway.cyberduckprofile

Download all attachments as: .zip

Change History (2)

Changed on Aug 20, 2020 at 3:12:33 PM by Cinestaf

scaleway.cyberduckprofile

comment:1 Changed on Aug 20, 2020 at 3:16:00 PM by dkocher

  • Resolution set to duplicate
  • Status changed from new to closed

Duplicate for #11143. Please do not open issues twice. Our resources are limited.

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