Cyberduck Mountain Duck CLI

#11397 closed defect (worksforme)

Issue with SFTP "Failure. Please contact your web hosting service provider for assistance."

Reported by: kshioda Owned by:
Priority: normal Milestone:
Component: sftp Version: 7.7.2
Severity: normal Keywords: SFTP
Cc: Architecture:
Platform: macOS 10.15


To whom it may concern,

This morning, the SFTP suddenly stopped working and the following error message popped up: "Failure. Please contact your web hosting service provider for assistance." I was able to use SFTP until last night. I confirmed that I do have access to the HPC cluster, VPN, etc. So far I have tried:

  • Restarting my computer
  • Reconnecting to the VPN
  • Uninstalling/reinstalling Cyberduck (I even tried an older version of the app)
  • Making sure my username and password are right

I would greatly appreciate any kind of advice to fix this issue.

Best regards, Kayoko

Attachments (1)

Screen Shot 2020-12-10 at 10.29.54.png (57.7 KB) - added by kshioda on Dec 10, 2020 at 5:06:04 PM.
Error message

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Change History (3)

Changed on Dec 10, 2020 at 5:06:04 PM by kshioda

Error message

comment:1 Changed on Jan 5, 2021 at 6:18:51 PM by dkocher

Can you please try if still see this issue with the current snapshot build by updating from within Cyberduck in Preferences → Update → Automatically check for updates in → Snapshot Builds.

comment:2 Changed on Jan 23, 2021 at 3:12:01 PM by dkocher

  • Component changed from core to sftp
  • Resolution set to worksforme
  • Status changed from new to closed
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