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Issue with SFTP "Failure. Please contact your web hosting service provider for assistance." #11397

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cyberduck opened this issue Dec 10, 2020 · 1 comment
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Issue with SFTP "Failure. Please contact your web hosting service provider for assistance." #11397

cyberduck opened this issue Dec 10, 2020 · 1 comment
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bug sftp SFTP Protocol Implementation worksforme

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@cyberduck
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891822e created the issue

To whom it may concern,

This morning, the SFTP suddenly stopped working and the following error message popped up: "Failure. Please contact your web hosting service provider for assistance." I was able to use SFTP until last night. I confirmed that I do have access to the HPC cluster, VPN, etc. So far I have tried:

  • Restarting my computer
  • Reconnecting to the VPN
  • Uninstalling/reinstalling Cyberduck (I even tried an older version of the app)
  • Making sure my username and password are right

I would greatly appreciate any kind of advice to fix this issue.

Best regards,
Kayoko

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@dkocher commented

Can you please try if still see this issue with the current snapshot build
by updating from within Cyberduck in ''Preferences → Update →
Automatically check for updates in → Snapshot Builds''.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 27, 2021
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