#11426 closed enhancement (wontfix)
'request support' link on help page uses the disruptive 'mailto' format
Reported by: | spinhead | Owned by: | |
---|---|---|---|
Priority: | normal | Milestone: | |
Component: | website | Version: | 7.7.2 |
Severity: | normal | Keywords: | |
Cc: | Architecture: | ||
Platform: |
Description
Changing the default mail app for web links is problematic for some of us. Every time I come to the site to get support, I forget and click the 'request support' link which opens the Mac Mail app, dragging my computer down and opening a thousand unsent emails. I don't use Mac Mail, so this is a tedious waste of time.
Perhaps you can simple show an email address, rather than displaying what looks like a link/button but is in reality an email app launching button.
Change History (4)
comment:1 Changed on Dec 11, 2020 at 8:01:54 PM by dkocher
- Component changed from core to website
- Resolution set to worksforme
- Status changed from new to closed
comment:2 Changed on Dec 11, 2020 at 8:36:47 PM by spinhead
- Resolution worksforme deleted
- Status changed from closed to reopened
Not helpful.
If I were using another app that would work but if you use Gmail, you cannot configure your browser as an email app.
comment:3 Changed on Dec 11, 2020 at 8:41:51 PM by spinhead
See this article from the Nielsen Norman Group (https://www.nngroup.com/articles/mailing-list-usability/)
"mailto links violate the basic assumption on the web that clicking a link will cause a new page to be displayed. Instead they surprise and annoy the user by dumping them into a different application."
comment:4 Changed on Dec 21, 2020 at 8:38:28 AM by dkocher
- Resolution set to wontfix
- Status changed from reopened to closed
Set your default email application in Mail → Preferences → General → Default email reader.