Cyberduck Mountain Duck CLI

#11426 closed enhancement (wontfix)

'request support' link on help page uses the disruptive 'mailto' format

Reported by: spinhead Owned by:
Priority: normal Milestone:
Component: website Version: 7.7.2
Severity: normal Keywords:
Cc: Architecture:


Changing the default mail app for web links is problematic for some of us. Every time I come to the site to get support, I forget and click the 'request support' link which opens the Mac Mail app, dragging my computer down and opening a thousand unsent emails. I don't use Mac Mail, so this is a tedious waste of time.

Perhaps you can simple show an email address, rather than displaying what looks like a link/button but is in reality an email app launching button.

Change History (4)

comment:1 Changed on Dec 11, 2020 at 8:01:54 PM by dkocher

  • Component changed from core to website
  • Resolution set to worksforme
  • Status changed from new to closed

Set your default email application in Mail → Preferences → General → Default email reader.

comment:2 Changed on Dec 11, 2020 at 8:36:47 PM by spinhead

  • Resolution worksforme deleted
  • Status changed from closed to reopened

Not helpful.

If I were using another app that would work but if you use Gmail, you cannot configure your browser as an email app.

comment:3 Changed on Dec 11, 2020 at 8:41:51 PM by spinhead

See this article from the Nielsen Norman Group (

"mailto links violate the basic assumption on the web that clicking a link will cause a new page to be displayed. Instead they surprise and annoy the user by dumping them into a different application."

comment:4 Changed on Dec 21, 2020 at 8:38:28 AM by dkocher

  • Resolution set to wontfix
  • Status changed from reopened to closed
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