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Update on Mac OS 11.2.3 doesn't work #11626

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cyberduck opened this issue Mar 24, 2021 · 4 comments
Closed

Update on Mac OS 11.2.3 doesn't work #11626

cyberduck opened this issue Mar 24, 2021 · 4 comments
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appstore Mac App Store bug high priority thirdparty Issue caused by third party

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@cyberduck
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2ac0e85 created the issue

It's not possible to install the update from 17.3.2021 available for the Apple AppStore, on any of my mac's.

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@dkocher commented

Please try again later as this seems to be an issue with the Mac App Store.

@cyberduck
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2ac0e85 commented

Ok, the people who pay for the tool in the apple appstore don‘t get any update?
Do you belive apple will take care about that?

I can‘t understand that you simply closed that defect, maybe thats related to the implemention why the update doesn‘t work.

Did you ever test the update in the appstore?

@cyberduck
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@dkocher commented

I can confirm this is certainly an issue with the Mac App Store out of control for us. App Store purchases and downloads are controlled exclusively by Apple.

I recommend to follow these steps

  • Delete Cyberduck.app from your Applications folder
  • Log out the App Store from  → App Store, then Store → Sign Out
  • Reboot your Mac
  • Reopen App Store, sign in using Store → Sign In and attempt again to install

@cyberduck
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2ac0e85 commented

Ok ... that worked ... thanks

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 27, 2021
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