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#11646 closed defect (thirdparty)

Internal Server Error connecting as guest user

Reported by: dpalemes Owned by:
Priority: high Milestone: 8.0
Component: onedrive Version: 7.8.5
Severity: major Keywords:
Cc: Architecture: Intel
Platform: macOS 10.14

Description (last modified by dkocher)

Hi,

I have a office 265 product in my company and I have received a error code when I try to connect the guest user in Sharepoint Online.

Follow bellow:

Internal Server Error. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;} 
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;} 
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} 
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;position:relative;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
 <div class="content-container"><fieldset>
  <h2>500 - Internal server error.</h2>
  <h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3>
 </fieldset></div>
</div>
</body>
</html>. Entre em contato com o seu provedor de hospedagem para obter ajuda.

This happen only guest user. A try with another guest user, and the error is the same. When the user is licenced, is not happen.

Thanks soo much!

Change History (2)

comment:1 Changed on Apr 29, 2021 at 8:55:27 AM by dkocher

  • Description modified (diff)

comment:2 Changed on Apr 29, 2021 at 8:55:52 AM by dkocher

  • Resolution set to thirdparty
  • Status changed from new to closed
  • Summary changed from Problem with guest user in Sharepoint Online to Internal Server Error connecting as guest user
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