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Cyberduck not starting after updates #11894

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cyberduck opened this issue Nov 2, 2021 · 3 comments
Closed

Cyberduck not starting after updates #11894

cyberduck opened this issue Nov 2, 2021 · 3 comments
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bug core fixed

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@cyberduck
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750d687 created the issue

I bought Cyberduck on Apple Store and after a recent update, it stopped working. I have to delete and reinstall every time. Then it works once and stops working after I quit. If I run

spctl -v --assess --type execute /Applications/Cyberduck.app/

I get

/Applications/Cyberduck.app/: accepted
source=Mac App Store

executing

codesign -dvvv /Applications/Cyberduck.app

gives

Executable=/Applications/Cyberduck.app/Contents/MacOS/Cyberduck
Identifier=ch.sudo.cyberduck
Format=app bundle with Mach-O thin (x86_64)
CodeDirectory v=20500 size=1277 flags=0x10000(runtime) hashes=29+7 location=embedded
Hash type=sha256 size=32
CandidateCDHash sha1=adcd222bc0047c0fade1125281c1f8be1a2b9c43
CandidateCDHashFull sha1=adcd222bc0047c0fade1125281c1f8be1a2b9c43
CandidateCDHash sha256=8bef61d21d2f7be1cfa019bcef5a0da098b444e5
CandidateCDHashFull sha256=8bef61d21d2f7be1cfa019bcef5a0da098b444e5cc1e3177d6e2da34ad5c7b89
Hash choices=sha1,sha256
CMSDigest=8afa2f28ba1ca003dec9f0047cc49d6caaaa250eddeb6bbc19aa412fbba2cd08
CMSDigestType=2
CDHash=8bef61d21d2f7be1cfa019bcef5a0da098b444e5
Signature size=4698
Authority=Apple Mac OS Application Signing
Authority=Apple Worldwide Developer Relations Certification Authority
Authority=Apple Root CA
Info.plist entries=37
TeamIdentifier=G69SCX94XU
Runtime Version=11.1.0
Sealed Resources version=2 rules=13 files=1708
Internal requirements count=1 size=220

If I try to run the app from the terminal

/Applications/Cyberduck.app/Contents/MacOS/Cyberduck

I get

Error occurred during initialization of VM
Unable to load native library: dlopen(/Applications/Cyberduck.app/Contents/PlugIns/Runtime.jre/Contents/Home/lib/libjava.dylib, 1): no suitable image found.  Did find:
	/Applications/Cyberduck.app/Contents/PlugIns/Runtime.jre/Contents/Home/lib/libjava.dylib: open() failed with errno=13
	/Applications/Cyberduck.app/Contents/PlugIns/Runtime.jre/Contents/Home/lib/libjava.dylib: stat() failed with errno=17

Not sure what si going on.
@cyberduck
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@dkocher commented

Could there be any software installed that is blocking the execution of Cyberduck?

@cyberduck
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750d687 commented

I thought of that possibility, but I did not think it could be the issue since (1) it opens when freshly installed, and I actually noticed it opens a couple of times if I try to open and close soon after installing. It runs even starting from the terminal. Seems to stop working after some time has passed and raises the error above. (2) I checked in System Preferences > Security & Privacy to see whether I needed to authorize, but it does not show it there, so I do not think that is the issue.

BUT given the timing issue, and after your suggestion, I checked the antivirus installed on my laptop, and I found that it seems Cylance's antivirus quarantines some libraries, which include the ones that are causing the error message above. I am waiting to see how that can be resolved. Not sure why they are being flagged as threats. Not sure if other antivirus apps cause similar issues.

@cyberduck
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750d687 commented

Just heard back from IT and indeed it was a false positive issue with the antivirus flagging these as potential viruses. Resolved once the software was added to the safelist.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 27, 2021
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