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FTPS download error "502 Command REST not implemented" #11902

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cyberduck opened this issue Nov 9, 2021 · 3 comments
Closed

FTPS download error "502 Command REST not implemented" #11902

cyberduck opened this issue Nov 9, 2021 · 3 comments

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@cyberduck
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36ca0fe created the issue

When I try to download files from FTPS I can download only 5-8mb. If file is bigger than 5-8mb I receive an error:

502 Command REST not implemented. Please contact your web hosting service provider for assistance.

This is reproducible in Mac and Windows.

I can download without any problem via WinSCP.
I have an information from my colleagues. They don't have any issues with file downloading on the same ftps server with Cyberduck version 5.1.0 (20872) Mac.


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@cyberduck
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adc75a0 commented

I can't reproduce the described behavior on my side with the servers that are available to me and the latest version of Cyberduck (8.0.2).

Can you share the logging output with enabled debug logging right after the error occurs again with us?

To enable debug logging tick the corresponding checkmark within the Cyberduck preferences Connection tab. You can reach the logging output by clicking on the Show button within the same Cyberduck preferences section - the log file is named cyberduck.log.

Note that the logging output will include the server address.

@cyberduck
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36ca0fe commented

Checked v8.0.2 on Mac - the same problem. I'm using AWS Transfer Family as ftps server, so can't say about the configuration. I added logs for 8.0.0 and 8.0.2 versions.

@dkocher
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dkocher commented Jan 31, 2022

Try a Compatibility Mode connection profile from https://docs.cyberduck.io/protocols/ftp/#listing-directory-fails-or-shows-no-content

@dkocher dkocher closed this as completed Jan 31, 2022
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