Cyberduck
Mountain Duck
CLIOpened on Jun 10, 2010 at 1:50:21 PM
Closed on Jun 13, 2010 at 2:10:00 AM
Last modified on Jun 14, 2010 at 1:28:05 PM
#4536 closed defect (fixed)
Crash opening Info window
| Reported by: | anonymous | Owned by: | dkocher |
|---|---|---|---|
| Priority: | high | Milestone: | 3.5.1 |
| Component: | core | Version: | 3.5 |
| Severity: | major | Keywords: | |
| Cc: | Architecture: | PPC | |
| Platform: | Mac OS X 10.6 |
Description
Try to get some information about folders. With cmd + i or Menu - Information cyberduck crashes / does not working (spinning beachball).
Try it on different FTP Servers.
Attachments (1)
Change History (15)
comment:1 in reply to: ↑ description Changed on Jun 10, 2010 at 7:14:53 PM by anonymous
comment:2 Changed on Jun 11, 2010 at 2:40:50 AM by dkocher
- Milestone set to 3.6
- Priority changed from normal to high
- Severity changed from normal to major
- Status changed from new to assigned
- Summary changed from cmd + i crashes cyberduck to Crash opening Info window
#4532 closed as duplicate.
comment:3 Changed on Jun 11, 2010 at 2:41:18 AM by dkocher
#4545 closed as duplicate.
comment:4 Changed on Jun 11, 2010 at 2:41:48 AM by dkocher
Please report the localization you are using and attach the crash report and any output you can find in the system.log accessible from the Console.app application in /Applications/Utilities.
comment:5 follow-ups: ↓ 9 ↓ 10 Changed on Jun 11, 2010 at 7:33:14 AM by John Buehrer <john@…>
I also experience this crash with the latest Cyberduck .3.5 (6066). Me too, both with plain FTP and TLS mode. This occurs with a Plesk hosting server, running ProFTPD 1.3.1. Crash report & screen shots enclosed.
This FTP site is known to be a bit flakey - sometimes manual actions via FireFTP fail with obscure permission problems even when the owner logs in. Still, this should not lead to application crashes. If it helps, I can give you a temporary login to this Swiss hosting site (yoursite.ch).
Unrelated topic but still curious - is it expected that Cyberduck has two help menus?
Changed on Jun 11, 2010 at 7:33:44 AM by John Buehrer <john@…>
comment:6 Changed on Jun 11, 2010 at 7:48:07 AM by yla
Please send us a temporary login to feedback@…. Thanks for helping us to sort out this issue.
comment:7 follow-up: ↓ 8 Changed on Jun 11, 2010 at 10:11:45 AM by Pete_C
I also get crashes/beachball on Cmd-I or "Get Info" on files, with FTP-SSL.
comment:8 in reply to: ↑ 7 Changed on Jun 11, 2010 at 10:16:07 AM by Pete_C
Okay, that was totally unhelpful of me. I'm using Snow leopard (10.6.3), Cyberduck Version 3.5 (6066). Is it relevant that the server I'm accessing is in Japan?
comment:9 in reply to: ↑ 5 Changed on Jun 11, 2010 at 1:12:45 PM by dkocher
- Architecture set to Intel
Replying to John Buehrer <john@…>:
Unrelated topic but still curious - is it expected that Cyberduck has two help menus?
Not expected. I cannot see this issue here.
comment:10 in reply to: ↑ 5 Changed on Jun 11, 2010 at 1:24:55 PM by dkocher
- Architecture changed from Intel to PPC
Replying to John Buehrer <john@…>:
I also experience this crash with the latest Cyberduck .3.5 (6066). Me too, both with plain FTP and TLS mode. This occurs with a Plesk hosting server, running ProFTPD 1.3.1. Crash report & screen shots enclosed.
This FTP site is known to be a bit flakey - sometimes manual actions via FireFTP fail with obscure permission problems even when the owner logs in. Still, this should not lead to application crashes. If it helps, I can give you a temporary login to this Swiss hosting site (yoursite.ch).
Thanks for the login credentials. Unfortunately we can still not reproduce the issue. Can you send us additionally
- Your preferences in ~/Library/Preferences/ch.sudo.cyberduck.plist
- The output in system.log from Console.app.
comment:11 Changed on Jun 12, 2010 at 4:06:02 PM by dkocher
Output in system.log shows there is a out of bounds issue in a control.
*** -[NSCFArray objectAtIndex:]: index (-1( or possibly larger)) beyond bounds (4)
comment:12 Changed on Jun 13, 2010 at 2:10:00 AM by dkocher
- Resolution set to fixed
- Status changed from assigned to closed
Fixed in r6084. As a workaround to this issue, open a Terminal.app and paste
defaults write ch.sudo.cyberduck info.toolbar.selected 0
comment:13 Changed on Jun 13, 2010 at 7:36:24 AM by dkocher
Added missing default values in r6088.
comment:14 Changed on Jun 14, 2010 at 1:28:05 PM by dkocher
- Milestone changed from 3.6 to 3.5.1
Replying to anonymous:
Same here! Whenever I try to get info from a uploaded file, Cyberduck crashes :(