Cyberduck Mountain Duck CLI

Opened 9 years ago

Closed 9 years ago

Last modified 9 years ago

#4536 closed defect (fixed)

Crash opening Info window

Reported by: anonymous Owned by: dkocher
Priority: high Milestone: 3.5.1
Component: core Version: 3.5
Severity: major Keywords:
Cc: Architecture: PPC
Platform: Mac OS X 10.6

Description

Try to get some information about folders. With cmd + i or Menu - Information cyberduck crashes / does not working (spinning beachball).

Try it on different FTP Servers.

Attachments (1)

JDB_Cyberduck crash info.txt (42.2 KB) - added by John Buehrer <john@…> 9 years ago.

Download all attachments as: .zip

Change History (15)

comment:1 in reply to: ↑ description Changed 9 years ago by anonymous

Replying to anonymous:

Try to get some information about folders. With cmd + i or Menu - Information cyberduck crashes / does not working (spinning beachball).

Try it on different FTP Servers.

Same here! Whenever I try to get info from a uploaded file, Cyberduck crashes :(

comment:2 Changed 9 years ago by dkocher

  • Milestone set to 3.6
  • Priority changed from normal to high
  • Severity changed from normal to major
  • Status changed from new to assigned
  • Summary changed from cmd + i crashes cyberduck to Crash opening Info window

#4532 closed as duplicate.

comment:3 Changed 9 years ago by dkocher

#4545 closed as duplicate.

comment:4 Changed 9 years ago by dkocher

Please report the localization you are using and attach the crash report and any output you can find in the system.log accessible from the Console.app application in /Applications/Utilities.

comment:5 follow-ups: Changed 9 years ago by John Buehrer <john@…>

I also experience this crash with the latest Cyberduck .3.5 (6066). Me too, both with plain FTP and TLS mode. This occurs with a Plesk hosting server, running ProFTPD 1.3.1. Crash report & screen shots enclosed.

This FTP site is known to be a bit flakey - sometimes manual actions via FireFTP fail with obscure permission problems even when the owner logs in. Still, this should not lead to application crashes. If it helps, I can give you a temporary login to this Swiss hosting site (yoursite.ch).

Unrelated topic but still curious - is it expected that Cyberduck has two help menus?

Changed 9 years ago by John Buehrer <john@…>

comment:6 Changed 9 years ago by yla

Please send us a temporary login to feedback@…. Thanks for helping us to sort out this issue.

comment:7 follow-up: Changed 9 years ago by Pete_C

I also get crashes/beachball on Cmd-I or "Get Info" on files, with FTP-SSL.

comment:8 in reply to: ↑ 7 Changed 9 years ago by Pete_C

Okay, that was totally unhelpful of me. I'm using Snow leopard (10.6.3), Cyberduck Version 3.5 (6066). Is it relevant that the server I'm accessing is in Japan?

comment:9 in reply to: ↑ 5 Changed 9 years ago by dkocher

  • Architecture set to Intel

Replying to John Buehrer <john@…>:

Unrelated topic but still curious - is it expected that Cyberduck has two help menus?

Not expected. I cannot see this issue here.

comment:10 in reply to: ↑ 5 Changed 9 years ago by dkocher

  • Architecture changed from Intel to PPC

Replying to John Buehrer <john@…>:

I also experience this crash with the latest Cyberduck .3.5 (6066). Me too, both with plain FTP and TLS mode. This occurs with a Plesk hosting server, running ProFTPD 1.3.1. Crash report & screen shots enclosed.

This FTP site is known to be a bit flakey - sometimes manual actions via FireFTP fail with obscure permission problems even when the owner logs in. Still, this should not lead to application crashes. If it helps, I can give you a temporary login to this Swiss hosting site (yoursite.ch).

Thanks for the login credentials. Unfortunately we can still not reproduce the issue. Can you send us additionally

  • Your preferences in ~/Library/Preferences/ch.sudo.cyberduck.plist
  • The output in system.log from Console.app.

comment:11 Changed 9 years ago by dkocher

Output in system.log shows there is a out of bounds issue in a control.

*** -[NSCFArray objectAtIndex:]: index (-1( or possibly larger)) beyond bounds (4)

comment:12 Changed 9 years ago by dkocher

  • Resolution set to fixed
  • Status changed from assigned to closed

Fixed in r6084. As a workaround to this issue, open a Terminal.app and paste

defaults write ch.sudo.cyberduck info.toolbar.selected 0

comment:13 Changed 9 years ago by dkocher

Added missing default values in r6088.

comment:14 Changed 9 years ago by dkocher

  • Milestone changed from 3.6 to 3.5.1
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