Incompatibility with Akamai Content Storage

[molly@…]

I'm unable to upload or download files since upgrading to 3.6.1. I can see all my files and folders, but I get transfer incomplete messages when trying to use them. I've never had a problem before and used the last version without issue. HELP! I use cyberduck everyday!

[https://www.google.com/accounts/o8/id?id=aitoawnzxrg0ismiev-pzjlxzx0xuq51y0jgiqm]

I am having the same issue. Can anyone help out? I am falling behind by not being able to download files. Thank you for your help!

[dkocher]

Post the transcript from the log drawer.

[https://www.google.com/accounts/o8/id?id=aitoawnyhsaaasuv-uf-11jtfjscnz74m4xcs-0]

Replying to dkocher:

Post the transcript from the log drawer.

I have similar problems in that my transfers intermittently fail. My log drawer remains empty even when there is an error. Cyberduck also disconnects after each successful or unsuccessful transfer unless I set the preferences to transfer files using a new connection, which is much slower. Disconnection occurs after a brief color wheel. Cyberduck 3.6.1 is also slow in recognizing drag-and-drop events from CD to Finder, but not the other way around.

[https://www.google.com/accounts/o8/id?id=aitoawnzxrg0ismiev-pzjlxzx0xuq51y0jgiqm]

Replying to dkocher:

Post the transcript from the log drawer.

220 Akamai Content Storage FTP Server
AUTH TLS
234 AUTH TLS successful
USER maxpreps_intern
331 Password required for maxpreps_intern.
PASS ********
230 User maxpreps_intern logged in.
PBSZ 0
200 PBSZ 0 successful
PROT P
200 Protection set to Private
FEAT
211-Features:
 MDTM
 REST STREAM
 SIZE
 AUTH TLS
 PBSZ
 PROT
211 End
CWD /shardy
250 CWD command successful.
TYPE I
200 Type set to I
PASV
227 Entering Passive Mode (72,246,193,25,219,127).
PORT 129,228,208,112,223,232
200 PORT command successful
RETR charonpeake.mov
QUIT
220 Akamai Content Storage FTP Server
AUTH TLS
234 AUTH TLS successful
USER maxpreps_intern
331 Password required for maxpreps_intern.
PASS ********
230 User maxpreps_intern logged in.
PBSZ 0
200 PBSZ 0 successful
PROT P
200 Protection set to Private
FEAT
211-Features:
 MDTM
 REST STREAM
 SIZE
 AUTH TLS
 PBSZ
 PROT
211 End
CWD /shardy
250 CWD command successful.
TYPE I
200 Type set to I
PASV
227 Entering Passive Mode (72,246,193,16,211,145).
PORT 129,228,208,112,224,0
200 PORT command successful
RETR charonpeake.mov
QUIT

[dkocher]

Replying to https://www.google.com/accounts/o8/id?id=aitoawnzxrg0ismiev-pzjlxzx0xuq51y0jgiqm:

Replying to dkocher: PASV 227 Entering Passive Mode (72,246,193,25,219,127). PORT 129,228,208,112,223,232 200 PORT command successful RETR charonpeake.mov QUIT }}}

From the transcript it looks like there was an error connecting to 72.246.193.16 on port 54161. I then falls back to active connect mode but that fails, too.

[dkocher]

The original issue is possibly a duplicate for #5087. But the transcript from connecting to Akamai looks like another issue.