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Transfer do not complete for larger files (1GB) #5713
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1/ I have added a screen shot of the file size on the server, the file transfer window indicate the file have completed and the actual size on disk. 2/The FTP server is running ProFTPD 1.3.3a Server Please tell me what additional information that you need. |
Please reopen if still an issue after following the steps above. |
I will update with the log drawer in the next day or so. There are no large files to transfer for the last day or so. |
I have uploaded the transcript from the log drawer. These are the sections of the log where most of the files transferred is failed in the described way... actually, might be all of them. The exception is the transfer of Kuroshitsuji which is a restart which the original transfer prematurely terminated. another point of note is that all of these transfer pretty much start at the same time. I have also attached the screen shot of my preference setting. network error retry is set to 9 times Thanks. |
Hi - I also notice that this problem occurs more often when I have 8-9 files transferring concurrently. If I do 1 or 2 at a time, it happens much less often. Don't know if this helps. |
hi - any thoughts on this problem? it is still consistently happening please see if I can provide more information. thanks. |
Can you find any related output in the |
I have been using 4.0.1 still with the same problem but less frequent, I will try with 4.0.2, but where can I download it? thanks. |
Replying to [comment:10 dkocher]:
some error in the system.log. I have clear the log file last night with weekly cron. only have today's log. This is on v4.0.1 Error 1 : `There are numerous errors like this one
Error 2: Only one instance in the last 24 hrs.
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Replying to [comment:14 lee.norman@…]:
Have you removed this USB volume while a transfer was in progress? |
no I have not. The transfer occurs in the middle of the night and all devices are up for the duration. Thanks for keep trying. Replying to [comment:15 dkocher]:
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Try download to another harddisk and replicate the issue. |
I have also notice this morning that there are quite a few illegal port command dialogue box pop-ed up and I hit retry. But the transfer did not resume after. I have attached the related transcript from log draw last night. illegalPortCmd.txt for your review. Thanks. |
Replying to [comment:18 dkocher]:
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Replying to [comment:20 lee.norman@…]:
I have tried download to another drive (boot drive) this time and the transfer still not complete and I got illegal port command error as well. Thanks. |
after upgrading to 4.0.2, when I want to start another download, I got illegal port command... same thing if i tried to resume a previous download. I cannot even start a transfer any more. bummer. I will try a few more things and report back. uploaded the log draw in "illegal port.txt" for your reference hope you see something. |
Replying to [comment:23 lee.norman@…]:
This sort of looking like a separate problem. Open another docket. Cannot confirm if the problem of this ticket is fixed since I cannot even make a transfer happen. Keep this ticket open please. Thanks. |
Replying to [comment:23 lee.norman@…]:
Switch to passive (PASV) connect mode. |
after setting to PASV connect mode and using 4.0.2, transferring of files still stop prematurely when using SFTP transfer. Reopen the ticket. Thank for having a look again. |
I made a very interesting observation, which could help you programmers probably a lot : After uploading a file the Cyberduck File Browser (at least in Macinsosh ) does reload. This also creates really strange problems when uploading multiple folders including large files: |
Replying to [comment:27 Wstsandmore]:
I do not understand the issue. The refresh in the browser window is just to show uploaded files. |
Replying to [comment:26 lee.norman@…]:
I cannot replicate any more issues. Post the transcript with the problem to a new ticket reporting against 4.1. |
Hi -
I commonly transfer 1GB+ files from my FTP server to my home computer using cyberduck. Recently I have changed to TLS and it seems that most of the transfer stopped (without error on the transfer window) and i cannot even resumed it. The transfer usually stopped at ~700ishh MB mark for the file.
What's even stranger is that if I transfer the file again (not using resume)... it will start again and goes to completion.
For smaller 300-400MB files, they are OK. I am at a lost as to what supporting logs to give you. I would love some guidance on what additional information you need.
This has been causing alot of issues since I don't know the file is not completed ... and I have deleted the original on the server. This have lead to a few lost files. Looking forward to your investigation of the problem.
Attachments
SFT failed transfer.jpg
(217.5 KiB)cyberduck options.tiff
(77.3 KiB)cyberduck ticket.rtf
(31.4 KiB)illegal port.txt
(6.0 KiB)illegalPortCmd.txt
(42.3 KiB)The text was updated successfully, but these errors were encountered: