Upload fails

[rsteinert]

Uploads to my Rackspace Cloud account are failing with the message "Transfer Incomplete" when uploading from Windows XP desktop. Uploads to that account work fine with the Mac version.

GET /v1/MossoCloudFS_(removed)/test?format=xml&prefix=&delimiter=%2F HTTP/1.1
X-Auth-Token: (removed)
Host: storage101.ord1.clouddrive.com
Connection: Keep-Alive
User-Agent: Cyberduck/4.0.2 (8558) (Windows XP/5.1) (x86)
HTTP/1.1 200 OK
X-Container-Object-Count: 0
X-Container-Bytes-Used: 0
Content-Length: 74
Content-Type: application/xml; charset=utf8
Date: Tue, 15 Mar 2011 02:01:12 GMT
Connection: keep-alive

[dkocher]

Please post the transcript from the log drawer of the Transfers window. (You might have to add the Log item to the toolbar of the Transfers window).

[rsteinert]

GET /v1.0 HTTP/1.1
x-auth-user: (removed)
x-auth-key: (removed)
Host: auth.api.rackspacecloud.com
Connection: Keep-Alive
User-Agent: Cyberduck/4.0.2 (8558) (Windows XP/5.1) (x86)
HTTP/1.1 204 No Content
Date: Tue, 15 Mar 2011 13:30:06 GMT
Server: Apache/2.2.3 (Mosso Engineering)
X-Storage-Url: https://storage101.ord1.clouddrive.com/v1/MossoCloudFS_0e9e41eb-15d8-4ec6-933e-5075088b5a9d
X-Storage-Token: 679a5d2f-0701-48f4-857d-99c450903cfa
X-CDN-Management-Url: https://cdn2.clouddrive.com/v1/MossoCloudFS_0e9e41eb-15d8-4ec6-933e-5075088b5a9d
X-Auth-Token: 679a5d2f-0701-48f4-857d-99c450903cfa
X-Server-Management-Url: https://servers.api.rackspacecloud.com/v1.0/568213
Content-Length: 0
Connection: close
Content-Type: application/octet-stream
GET /v1/MossoCloudFS_0e9e41eb-15d8-4ec6-933e-5075088b5a9d/test?format=xml&prefix=&delimiter=%2F HTTP/1.1
X-Auth-Token: (removed)
Host: storage101.ord1.clouddrive.com
Connection: Keep-Alive
User-Agent: Cyberduck/4.0.2 (8558) (Windows XP/5.1) (x86)
HTTP/1.1 200 OK
X-Container-Object-Count: 0
X-Container-Bytes-Used: 0
Content-Length: 74
Content-Type: application/xml; charset=utf8
Date: Tue, 15 Mar 2011 13:30:07 GMT
Connection: keep-alive

[rsteinert]

Hi -

I just discovered that uploading directories themselves works, but the uploading of individual files does not. Why would this be?

Thanks.

[dkocher]

In the transcript above there should follow a PUT. I don't see any reason why it should not. Can you find any information in the ​cyberduck.log?

[rsteinert]

See below for excerpts of the Cyberduck log of a failed upload of a single file and a successful upload of a directory (and its contents - not shown here) which does feature a PUT statement whereas the former has none.

Failed Upload of Cell Phone Usage.xls

2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.UploadTransfer - filter:overwrite
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Transfer - reset:ch.cyberduck.core.UploadTransfer@32896b2
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Transfer - prepare:/Daily/Cell Phone Usage
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Transfer - check:ch.cyberduck.core.UploadTransfer@32896b2
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Transfer - check:ch.cyberduck.core.UploadTransfer@32896b2
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Transfer - check:ch.cyberduck.core.UploadTransfer@32896b2
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Transfer - clear:ch.cyberduck.core.TransferOptions@d5cbc7
2011-03-15 23:51:31,361 [background-3] INFO  ch.cyberduck.core.Cache - Clearing cache ch.cyberduck.core.UploadTransfer$2@34ebeb2
2011-03-15 23:51:31,361 [background-3] INFO  ch.cyberduck.core.Cache - Clearing cache Cache for Session https://rsteinert@storage.clouddrive.com
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Session - connectionWillClose
2011-03-15 23:51:31,361 [background-3] INFO  ch.cyberduck.core.Session - Disconnecting storage.clouddrive.com
2011-03-15 23:51:31,361 [background-3] DEBUG ch.cyberduck.core.Session - connectionDidClose

Successful Upload of directory INET

2011-03-15 23:51:47,971 [background-2] DEBUG ch.cyberduck.core.Transfer - check:ch.cyberduck.core.UploadTransfer@288e4b7
2011-03-15 23:51:47,971 [background-2] DEBUG ch.cyberduck.core.UploadTransfer - transfer:/Daily/INET
2011-03-15 23:51:47,971 [background-2] INFO  ch.cyberduck.core.Session - Making directory INET
2011-03-15 23:51:47,971 [background-2] DEBUG org.apache.http.impl.conn.SingleClientConnManager - Get connection for route HttpRoute[{s}->https://storage101.ord1.clouddrive.com]
2011-03-15 23:51:47,971 [background-2] DEBUG org.apache.http.impl.client.DefaultHttpClient - Stale connection check
2011-03-15 23:51:47,986 [background-2] DEBUG org.apache.http.client.protocol.RequestAddCookies - CookieSpec selected: best-match
2011-03-15 23:51:47,986 [background-2] INFO  ch.cyberduck.core.Session - PUT /v1/MossoCloudFS_0e9e41eb-15d8-4ec6-933e-5075088b5a9d/Daily/INET HTTP/1.1

[dkocher]

This looks like #5788 which was just opened.

[rsteinert]

Wow! I think that was it! I enabled show extensions and everything seems to upload fine. Many thanks! Much appreciated.