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S3 - Intermittent java.lang.StringIndexOutOfBoundsException failing upload

Reported by:	Rory	Owned by:	dkocher
Priority:	high	Milestone:	4.3
Component:	s3	Version:	4.2.1
Severity:	normal	Keywords:
Cc:	cforney@…	Architecture:	Intel
Platform:	Windows 7

Description

I have a pretty poor internet connection and when uploading large files or many files via CyberDuck I relatively regularly receive a java.lang.StringIndexOutOfBoundsException. I can retry and eventually the file will upload successfully. See screenshot for details of the error. Platform: Win Server 2008.

Attachments (2)

cyberduck-StringIndexOutOfBoundsException.png (21.6 KB) - added by Rory on Nov 29, 2011 at 9:37:15 AM.
cyberduck.log (21.4 KB) - added by cforney on Jun 28, 2012 at 9:30:57 PM.

Download all attachments as: .zip

Change History (12)

Changed on Nov 29, 2011 at 9:37:15 AM by Rory

Attachment cyberduck-StringIndexOutOfBoundsException.png added

comment:1 Changed on Nov 29, 2011 at 9:53:45 AM by dkocher

Please attach the file cyberduck.log in the application support directory.

comment:2 Changed on Dec 1, 2011 at 4:49:05 PM by dkocher

Milestone set to 4.2.1

comment:3 Changed on Dec 1, 2011 at 5:33:47 PM by dkocher

Please provide us with the log files requested as we cannot replicate the issue without.

comment:4 Changed on Dec 5, 2011 at 10:58:58 AM by dkocher

Resolution set to worksforme
Status changed from new to closed

Please upgrade to 4.2 and reopen with the crash report and full transcript from the log drawer if you still encounter this issue.

comment:5 Changed on Jun 28, 2012 at 9:23:48 PM by cforney

I ran into this problem uplaoding a file around 3GB in size to Amazon S3. After 4 tries and three different errors I was able to get it uploaded.

The other errors were:

"Connection reset by peer: socket write error" while trying to upload the same file.
"I/O Error upload failed. Skipped xxxx bytes instead of yyyyyyy." Same issue as here: http://trac.cyberduck.ch/ticket/4084

Looking at the cyberduck.log I dont see any of the errors from today (6/28/12), so I'm not sure what happened there. Let me know if there is any other information I can provide.

Also, I am using a very fast wired internet connection, so it is unlikely that is the issue.

Thank you for your help!

Last edited on Jun 28, 2012 at 9:35:56 PM by cforney (previous) (diff)

Changed on Jun 28, 2012 at 9:30:57 PM by cforney

Attachment cyberduck.log added

comment:6 Changed on Jun 28, 2012 at 9:39:35 PM by cforney

Cc cforney@… added
Priority changed from normal to high
Resolution worksforme deleted
Status changed from closed to reopened
Version changed from 4.1.3 to 4.2.1

comment:7 Changed on Jun 28, 2012 at 11:44:50 PM by cforney

Here is my output from the log drawer during a transfer of a different file (1.6GB), getting the same StringIndexOutOfBoundsException.

GET /?delimiter=%2F&max-keys=1000&prefix=rbechtel%2FEnglish_Literature%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:31:20 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: y/LQdmZMqc3TLeC0hejynjjckVLTCGswBXpbDqUsy2IEbjINm48nk4tHEq0lsX55
x-amz-request-id: C319E565612012A3
Date: Thu, 28 Jun 2012 23:31:25 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
HEAD / HTTP/1.1
Date: Thu, 28 Jun 2012 23:36:02 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: Rn9D4A0wOEbk2DNfDp52deYg4KcATTKMfj7GqFSaZ2jwq13lR0w7Kiot81YOTiYf
x-amz-request-id: C9C74CE9A5D9C781
Date: Thu, 28 Jun 2012 23:36:06 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?acl HTTP/1.1
Date: Thu, 28 Jun 2012 23:36:02 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 403 Forbidden
x-amz-request-id: C65FBEE389390E32
x-amz-id-2: SbTEYHhz5KP1N9NyYyi1bsRufdnIaRAfxLqw0NcNfS4HE1w3piBJngnSHtIn+tae
Content-Type: application/xml
Transfer-Encoding: chunked
Date: Thu, 28 Jun 2012 23:36:06 GMT
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix HTTP/1.1
Date: Thu, 28 Jun 2012 23:36:02 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: ELAfLjK34fTRk696P255vLe78AndkZeab2cMrTj4zyxmkC2+6DG5SLu/E8zh6h7n
x-amz-request-id: 39E8022AEAB3290A
Date: Thu, 28 Jun 2012 23:36:07 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=ftabrizi%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:36:02 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: aSrkORcIXPKf9u3pfPWw2kYs18OScsOfzwEJKWpKaLQEkRnxbsD+QP6G3hPBzLUG
x-amz-request-id: D15FE9D5746E7625
Date: Thu, 28 Jun 2012 23:36:07 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=rbechtel%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:36:03 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: YZt9MUYSeCi5rfs3S0lddATKx3turxGt8wPXATQ0sS3pxZvD30qGsbrrmDv8J2Ho
x-amz-request-id: 1282CE990E83ECBB
Date: Thu, 28 Jun 2012 23:36:08 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=rbechtel%2FEnglish_Literature%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:36:03 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: J8tOyO3vMwDj2nwgc6EvRCVYNKN5FPJZzbJAxxaaAFJoksMciX+93p1M+gBtccPW
x-amz-request-id: 1C31E4E6E8A85119
Date: Thu, 28 Jun 2012 23:36:08 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=rbechtel%2FEnglish_Literature%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:37:24 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: ryOfOES0L+e6A9JEL61coiyHkqKXGweXLDMs2WqK7h6kErkrp/2yn2vBEPUQKmCv
x-amz-request-id: 55427FFDE67045DA
Date: Thu, 28 Jun 2012 23:37:29 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
HEAD / HTTP/1.1
Date: Thu, 28 Jun 2012 23:38:46 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: 7JU2Dx/FUAihNLfKIgHrvC3C9fkWjrT5D5sBjO1dH8NikmN+8IvvQpwyGjfGKA5k
x-amz-request-id: 3857FC6BAA7D643A
Date: Thu, 28 Jun 2012 23:38:51 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?acl HTTP/1.1
Date: Thu, 28 Jun 2012 23:38:46 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 403 Forbidden
x-amz-request-id: CA505CFF6E858812
x-amz-id-2: 4N3F2LpSb4xPyrSEhTK1XjRdlvNsGzQgP6BCehREuFCrcrhDM2dJk/zsZrxrgViw
Content-Type: application/xml
Transfer-Encoding: chunked
Date: Thu, 28 Jun 2012 23:38:50 GMT
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=ftabrizi%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:38:46 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: Vb9dzk68hAx/2lMb60ha5PjDAkwCyxx9Tc8ziehViduY/NOxjCZ7v5I+e9if2Tv8
x-amz-request-id: 27EBA3CCA417E14A
Date: Thu, 28 Jun 2012 23:38:51 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix HTTP/1.1
Date: Thu, 28 Jun 2012 23:38:47 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: dArd372T/jdsQku4sColvk2fDLqDhfw8WNt0AosX4mB2UhXEX3G5utJZXlcewX9B
x-amz-request-id: 64ABA593B224976C
Date: Thu, 28 Jun 2012 23:38:51 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=rbechtel%2FEnglish_Literature%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:38:47 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: Ru6zYATJCTBszICrkyJr5BB/UCYwxAqQ4V4mJcPuQQXy4EL5UsmrfPm9SpFyWQO4
x-amz-request-id: 53A6544BBB9F868F
Date: Thu, 28 Jun 2012 23:38:51 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?delimiter=%2F&max-keys=1000&prefix=rbechtel%2F HTTP/1.1
Date: Thu, 28 Jun 2012 23:38:47 GMT
Connection: Keep-Alive
User-Agent: Cyberduck/4.2.1 (9350) (Windows 7/6.1) (x86)
HTTP/1.1 200 OK
x-amz-id-2: FNYdT2lYwXAayu7EmEoRixlkJLsvEe62xRFxhezePUEWIlDZDmYPkgvfnEl06T73
x-amz-request-id: C31A12D842B4531E
Date: Thu, 28 Jun 2012 23:38:52 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3

Output from the cyberduck.log showing these errors:

2012-06-28 14:28:19,953 [background-19] ERROR ch.cyberduck.ui.AbstractController - Exception running background task:null
java.lang.NullPointerException
	at ch.cyberduck.core.s3.S3Path.convert(S3Path.java:1265)
	at ch.cyberduck.core.s3.S3Path.rename(S3Path.java:1392)
	at ch.cyberduck.core.MoveTransfer.transfer(MoveTransfer.java:173)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:465)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:600)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:565)
	at ch.cyberduck.core.Transfer.start(Transfer.java:705)
	at cli.Ch.Cyberduck.Ui.Controller.BrowserController$TransferBrowserBackgroundAction.run(Unknown Source)
	at ch.cyberduck.core.threading.AbstractBackgroundAction.call(AbstractBackgroundAction.java:94)
	at ch.cyberduck.ui.AbstractController$1.call(AbstractController.java:94)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:167)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:604)
	at java.lang.Thread.run(Thread.java:883)
	at cli.System.Threading.ThreadHelper.ThreadStart_Context(Unknown Source)
	at cli.System.Threading.ExecutionContext.runTryCode(Unknown Source)
	at cli.System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(Unknown Source)
2012-06-28 14:28:22,310 [background-18] ERROR ch.cyberduck.ui.AbstractController - Exception running background task:null
java.lang.NullPointerException
	at ch.cyberduck.core.s3.S3Path.convert(S3Path.java:1265)
	at ch.cyberduck.core.s3.S3Path.rename(S3Path.java:1392)
	at ch.cyberduck.core.MoveTransfer.transfer(MoveTransfer.java:173)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:465)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:600)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:565)
	at ch.cyberduck.core.Transfer.start(Transfer.java:705)
	at cli.Ch.Cyberduck.Ui.Controller.BrowserController$TransferBrowserBackgroundAction.run(Unknown Source)
	at ch.cyberduck.core.threading.AbstractBackgroundAction.call(AbstractBackgroundAction.java:94)
	at ch.cyberduck.ui.AbstractController$1.call(AbstractController.java:94)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:167)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:604)
	at java.lang.Thread.run(Thread.java:883)
	at cli.System.Threading.ThreadHelper.ThreadStart_Context(Unknown Source)
	at cli.System.Threading.ExecutionContext.runTryCode(Unknown Source)
	at cli.System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(Unknown Source)
2012-06-28 14:37:09,706 [background-22] ERROR ch.cyberduck.ui.AbstractController - Exception running background task:null
java.lang.NullPointerException
	at ch.cyberduck.core.s3.S3Path.convert(S3Path.java:1265)
	at ch.cyberduck.core.s3.S3Path.rename(S3Path.java:1392)
	at ch.cyberduck.core.MoveTransfer.transfer(MoveTransfer.java:173)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:465)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:600)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:565)
	at ch.cyberduck.core.Transfer.start(Transfer.java:705)
	at cli.Ch.Cyberduck.Ui.Controller.BrowserController$TransferBrowserBackgroundAction.run(Unknown Source)
	at ch.cyberduck.core.threading.AbstractBackgroundAction.call(AbstractBackgroundAction.java:94)
	at ch.cyberduck.ui.AbstractController$1.call(AbstractController.java:94)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:167)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:604)
	at java.lang.Thread.run(Thread.java:883)
	at cli.System.Threading.ThreadHelper.ThreadStart_Context(Unknown Source)
	at cli.System.Threading.ExecutionContext.runTryCode(Unknown Source)
	at cli.System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(Unknown Source)
2012-06-28 14:37:18,055 [background-23] ERROR ch.cyberduck.ui.AbstractController - Exception running background task:null
java.lang.NullPointerException
	at ch.cyberduck.core.s3.S3Path.convert(S3Path.java:1265)
	at ch.cyberduck.core.s3.S3Path.rename(S3Path.java:1392)
	at ch.cyberduck.core.MoveTransfer.transfer(MoveTransfer.java:173)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:465)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:600)
	at ch.cyberduck.core.Transfer.transfer(Transfer.java:565)
	at ch.cyberduck.core.Transfer.start(Transfer.java:705)
	at cli.Ch.Cyberduck.Ui.Controller.BrowserController$TransferBrowserBackgroundAction.run(Unknown Source)
	at ch.cyberduck.core.threading.AbstractBackgroundAction.call(AbstractBackgroundAction.java:94)
	at ch.cyberduck.ui.AbstractController$1.call(AbstractController.java:94)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:167)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:604)
	at java.lang.Thread.run(Thread.java:883)
	at cli.System.Threading.ThreadHelper.ThreadStart_Context(Unknown Source)
	at cli.System.Threading.ExecutionContext.runTryCode(Unknown Source)
	at cli.System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(Unknown Source)

Last edited on Jun 28, 2012 at 11:45:52 PM by cforney (previous) (diff)

comment:8 Changed on Jul 3, 2012 at 3:05:02 PM by dkocher

Milestone changed from 4.2.1 to 4.3
Status changed from reopened to new

comment:9 Changed on Jul 16, 2012 at 9:39:35 AM by dkocher

Resolution set to fixed
Status changed from new to closed

In r9629.

comment:10 Changed on Sep 26, 2012 at 4:52:51 PM by dkocher

Milestone changed from 4.3 to 4.2.2

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