@dkocher commented

Have you tried removing the application support directory in ~/Library/Application Support/Cyberduck/ or opening Cyberduck in another OS X user account?

e442778 commented

Hi dkocher,

Thanks for these suggestions. Yes, I had tried to remove the application support directory but that didn't help. Opening Cyberduck in another user account works. I've tried to repair disk permissions and boot into safe mode (which allegedly performs some system maintenance works) but Cyberduck still won't find any servers (not even the default ones show up upon program start). Would you have any further suggestions?

Thanks,
Robert

e442778 commented

The only message I get on Console when I open Cyberduck is

5/6/13 10:36:00.064  WindowServer[94]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff

Does that have anything to do with it?

e442778 commented

No further suggestions?

@dkocher commented

Replying to [comment:4 rcsapo]:

No further suggestions?

You can also try removing the preferences in ~/Library/Preferences/ch.sudo.cyberduck.plist (keep a copy if that is the culprit and append it to this ticket).

@dkocher commented

Of there is a incompatible library installed in ~/Library/Java/Extensions.

e442778 commented

In my initial post, I stated that "I've deleted Cyberduck and all associated files to perform a new clean installation" which did not solve my problem. This, of course, included both the deletion of the Application Support directory in ~/Library/Application Support/Cyberduck/ (which was your first suggestion) and the plist file ~/Library/Preferences/ch.sudo.cyberduck.plist (which was your second suggestion).

I fully understand that Cyberduck is free, open source software and therefore users cannot expect to receive extensive troubleshooting support. Maybe, however, the troubles reported here could help developers find incompatibilities with other software to ultimately come up with more stable versions of their program. In any case, closing a thread with the problem clearly unsolved is ridiculous. If you don't want to invest the time to try and find out why users are running into specific problems, don't lure them into opening tickets and posting their problems. A simple FAQ-page with standard answers (that may or may not help) would save both you and the users all the trouble.

@dkocher commented

Replying to [comment:7 rcsapo]:

A simple FAQ-page with standard answers (that may or may not help) would save both you and the users all the trouble.

Known incompatibilities are listed in our FAQ.

@dkocher commented

Replying to [comment:7 rcsapo]:

In my initial post, I stated that "I've deleted Cyberduck and all associated files to perform a new clean installation" which did not solve my problem. This, of course, included both the deletion of the Application Support directory in ~/Library/Application Support/Cyberduck/ (which was your first suggestion) and the plist file ~/Library/Preferences/ch.sudo.cyberduck.plist (which was your second suggestion).

I fully understand that Cyberduck is free, open source software and therefore users cannot expect to receive extensive troubleshooting support. Maybe, however, the troubles reported here could help developers find incompatibilities with other software to ultimately come up with more stable versions of their program. In any case, closing a thread with the problem clearly unsolved is ridiculous. If you don't want to invest the time to try and find out why users are running into specific problems, don't lure them into opening tickets and posting their problems. A simple FAQ-page with standard answers (that may or may not help) would save both you and the users all the trouble.

Please see my above comment to look for libraries installed in your account that could possibly cause trouble.

@dkocher commented

Another option would be to load the latest snapshot build from (https://update.cyberduck.ch/nightly/) which has a bundled runtime and is less fragile to interoperability issues with installed libraries.

e442778 commented

Thanks for these suggestions. I'll have a closer look at them this weekend and post here if any of the above has worked for me.