We were contacted by a customer who uses Cyberduck because he inadvertently stored his files in our Hong Kong region.

After we investigated the situation, we discovered that when a user creates a new folder in Cyberduck, HKG is defaulted in the drop-down box. We understand that it is the user’s responsibility to select the correct region, but we were curious about how the drop-down box orders those regions. (I am using Cyberduck 4.4.3 for Windows.)

In Cyberduck, the drop-down box has the following order:

1. HKG
2. DFW
3. SYD
4. ORD
5. IAD

However, when I authenticate using identity myself, I receive the following order from the identity service:

1. ORD
2. SYD
3. DFW
4. IAD
5. HKG

Also, the identity service specifies a RAX-AUTH:defaultRegion of ORD.

Could we have the first region in the drop-down box set to the RAX-AUTH:defaultRegion value? That would help our customers who tend to accept default values without inspecting them.

I am a big fan of Cyberduck, and I know this change will be valuable to our customers.