Opened on Dec 12, 2013 at 10:20:11 PM
Closed on Dec 13, 2013 at 12:02:29 PM
Last modified on Dec 28, 2013 at 10:00:16 PM
#7678 closed enhancement (fixed)
Rackspace Default Region not selected in "Create new folder" window for Cloud Files
Reported by: | wagner.nicholas | Owned by: | dkocher |
---|---|---|---|
Priority: | normal | Milestone: | 4.4.4 |
Component: | cloudfiles | Version: | 4.4.3 |
Severity: | normal | Keywords: | Default region in "Create new folder" window |
Cc: | Architecture: | Intel | |
Platform: | Windows XP |
Description
We were contacted by a customer who uses Cyberduck because he inadvertently stored his files in our Hong Kong region.
After we investigated the situation, we discovered that when a user creates a new folder in Cyberduck, HKG is defaulted in the drop-down box. We understand that it is the user’s responsibility to select the correct region, but we were curious about how the drop-down box orders those regions. (I am using Cyberduck 4.4.3 for Windows.)
In Cyberduck, the drop-down box has the following order:
- HKG
- DFW
- SYD
- ORD
- IAD
However, when I authenticate using identity myself, I receive the following order from the identity service:
- ORD
- SYD
- DFW
- IAD
- HKG
Also, the identity service specifies a RAX-AUTH:defaultRegion of ORD.
Could we have the first region in the drop-down box set to the RAX-AUTH:defaultRegion value? That would help our customers who tend to accept default values without inspecting them.
I am a big fan of Cyberduck, and I know this change will be valuable to our customers.
Change History (3)
comment:1 Changed on Dec 13, 2013 at 10:26:58 AM by dkocher
- Milestone set to 4.5
- Status changed from new to assigned
comment:2 Changed on Dec 13, 2013 at 12:02:29 PM by dkocher
- Resolution set to fixed
- Status changed from assigned to closed
In r14149.
comment:3 Changed on Dec 28, 2013 at 10:00:16 PM by dkocher
- Milestone changed from 4.5 to 4.4.4
Detect default region in r14145.