Cyberduck Mountain Duck CLI

#7678 closed enhancement (fixed)

Rackspace Default Region not selected in "Create new folder" window for Cloud Files

Reported by: wagner.nicholas Owned by: dkocher
Priority: normal Milestone: 4.4.4
Component: cloudfiles Version: 4.4.3
Severity: normal Keywords: Default region in "Create new folder" window
Cc: Architecture: Intel
Platform: Windows XP


We were contacted by a customer who uses Cyberduck because he inadvertently stored his files in our Hong Kong region.

After we investigated the situation, we discovered that when a user creates a new folder in Cyberduck, HKG is defaulted in the drop-down box. We understand that it is the user’s responsibility to select the correct region, but we were curious about how the drop-down box orders those regions. (I am using Cyberduck 4.4.3 for Windows.)

In Cyberduck, the drop-down box has the following order:

  1. HKG
  2. DFW
  3. SYD
  4. ORD
  5. IAD

However, when I authenticate using identity myself, I receive the following order from the identity service:

  1. ORD
  2. SYD
  3. DFW
  4. IAD
  5. HKG

Also, the identity service specifies a RAX-AUTH:defaultRegion of ORD.

Could we have the first region in the drop-down box set to the RAX-AUTH:defaultRegion value? That would help our customers who tend to accept default values without inspecting them.

I am a big fan of Cyberduck, and I know this change will be valuable to our customers.

Change History (3)

comment:1 Changed on Dec 13, 2013 at 10:26:58 AM by dkocher

  • Milestone set to 4.5
  • Status changed from new to assigned

Detect default region in r14145.

comment:2 Changed on Dec 13, 2013 at 12:02:29 PM by dkocher

  • Resolution set to fixed
  • Status changed from assigned to closed

In r14149.

comment:3 Changed on Dec 28, 2013 at 10:00:16 PM by dkocher

  • Milestone changed from 4.5 to 4.4.4
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