Cyberduck Mountain Duck CLI

#7679 closed defect (fixed)

Large File segments not deleted when main manifest is removed

Reported by: david cole Owned by: dkocher
Priority: low Milestone: 4.4.4
Component: openstack Version: 4.4.3
Severity: normal Keywords:
Cc: Architecture:
Platform:

Description (last modified by david cole)

One of our customer ran into an issue when using Cyberduck to upload some large (>10G) files. They found that their object store usage did not go down after removing 300G of files and this was a concern for them as they are charged based on usage. They had deleted the SLO manifest files which appear to be the large files themselves.

After some frustration and a support call to ourselves, they resolved the situation by manually removing the segments , using the following process:

(1) Select menu item: 'View' -> 'Show Hidden Folders'
(2) Expand .file-segements
(3) *Carefully* delete the psuedo-folder named after large file wish to remove.
(4) Repeat 3 for any other large files that you need to remove.

I understand this is a known issue has been discussed with the Openstack large file code contributor. Logging this issue to make sure it has visibility and hopefully to help others who run into this.

Change History (5)

comment:1 Changed on Dec 13, 2013 at 11:01:06 AM by david cole

  • Description modified (diff)

comment:2 Changed on Dec 13, 2013 at 12:02:54 PM by dkocher

  • Status changed from new to assigned
  • Version set to 4.4.3

comment:3 Changed on Dec 13, 2013 at 12:15:16 PM by dkocher

  • Summary changed from Openstack Large File segments not deleted when main manifest is removed to Large File segments not deleted when main manifest is removed

comment:4 Changed on Dec 13, 2013 at 2:25:37 PM by dkocher

  • Resolution set to fixed
  • Status changed from assigned to closed

In r14153.

comment:5 Changed on Dec 28, 2013 at 10:00:47 PM by dkocher

  • Milestone changed from 4.5 to 4.4.4
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