a81191a commented

Clicked too early..

Version 4.4.3 (14140)

a81191a commented

Hi. Can I get some help with this please ? It's not because I'm a paying customer so much as I'm blocked from using the product which I like very much.

--Ray

@dkocher commented

Can you find any related output in the system.log (/Applications/Utilities/Console.app)? Please attach the file ~/Library/Preferences/ch.sudo.cyberduck.plist to this ticket. Moving it to the Trash will possibly resolve this issue.

a81191a commented

Attached files as requested. Also, the move to .Trash didn't help.

dbc4ce7 commented

I can report I have a hang when I select preferences as well, but only when I'm already connected (SSH-sftp). I can go to the prefs before I connect without a hang.

@dkocher commented

Please attach the file /Library/Logs/DiagnosticReports/Cyberduck_2014-03-24-222840_rays-MacBook-Pro-3.hang.

dbc4ce7 commented

Cyberduck_2014-03-25-160205_Mikaels-MacBook-Pro.crash attached.

a81191a commented

I didn't get a .crash so I pasted the crash report into a file and it's uploading

@dkocher commented

Replying to [comment:8 raybengen]:

I didn't get a .crash so I pasted the crash report into a file and it's uploading

The hang is in a system library converting TIFF images. I have no real idea what we can do about.

@dkocher commented

Replying to [comment:7 mik b]:

Cyberduck_2014-03-25-160205_Mikaels-MacBook-Pro.crash attached.

This is a different issue than what was originally reported in this ticket. Can you reproduce this with the latest snapshot build available?

dbc4ce7 commented

Replying to [comment:10 dkocher]:

Replying to [comment:7 mik b]:

Cyberduck_2014-03-25-160205_Mikaels-MacBook-Pro.crash attached.

This is a different issue than what was originally reported in this ticket. Can you reproduce this with the latest snapshot build available?

I can't get a crash now from Cyberduck 4.4.3 (14433) nor from the 4.4.3 I downloaded the other day. I'm not sure what is different except I ran the later version once. However, when I'm connected it takes 100 seconds for the preferences window to open. OK, scrap that. It takes 100 seconds anyway. During this time Cyberduck is not responsive. and I do get the beach ball if connected. This is normal?

a81191a commented

Same thing happens with 14433.tar.gz, devours all memory and then hangs...

a81191a commented

Replying to [comment:9 dkocher]:

Replying to [comment:8 raybengen]:

I didn't get a .crash so I pasted the crash report into a file and it's uploading

The hang is in a system library converting TIFF images. I have no real idea what we can do about.

Begs the question, why is Cyberduck messing around with TIFFs ?

@dkocher commented

The slow loading of the preferences window is possibly due to slow lookups of editor applications and/or default protocol handlers using Launch Services framework in OS X. The reason these lookups take too long is out of our control, but we have changed the panels to initialize panel only after tab is selected in 21378f7. This will make the General tab view load immediately.