Cyberduck Mountain Duck CLI

#8347 closed defect (worksforme)

Field names are different between OSX and Windows versions

Reported by: kppaule Owned by: dkocher
Priority: normal Milestone: 4.6.1
Component: documentation Version: 4.6
Severity: normal Keywords:
Cc: Architecture:
Platform: Windows 7


Hi there,

I'm getting a "Connection Failed" error when trying to connect to our Rackspace Cloud files from Cyberduck on Windows 7 on my company's internal network (connected via Ethernet cable). Rackspace tech support says its a problem on our network. My company's IT department says its not a problem on the network since the firewall is allowing the IP's to connect. I'm using the settings downloaded from here:

I have however, been able to connect on that network using a Mac running OSX (Yosemite). The settings I used there that worked used the Swift protocol, so I tried to replicate that on the Windows 7 computer. However, the field names in the Windows 7 version are different than on the Mac version. When creating a bookmark, where it says "Username" on the Mac it says Tenant ID:Access Key: on Windows. Then in the following screen, it asks for a "Secret Key". To make things even more confusing, the Rackspace documentation doesn't mention any of those 3 terms in it's instructions here:

In the Tenant ID: Access Key field, when I enter my rackspace username as the tenant ID and my API Key as the Access key separated by a colon like this "username:APIKey" I get an error: Interoperability failure".

Any clarification would be appreciated. I'm running out of hair to pull out of my head.

Best, KPPaulE

Change History (2)

comment:1 Changed on Nov 22, 2014 at 1:20:08 PM by dkocher

  • Component changed from core to documentation
  • Milestone set to 4.7
  • Owner set to dkocher
  • Status changed from new to assigned

comment:2 Changed on Nov 25, 2014 at 3:40:28 PM by dkocher

  • Milestone changed from 4.7 to 4.6.1
  • Resolution set to worksforme
  • Status changed from assigned to closed

Please make sure to choose "Rackspace Cloudfiles" for protocol which will give you a green bookmark icon. If you are prompted for Tenant:Access Key you have configured a bookmark with the generic OpenStack Swift profile.

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