6b1ded7 created the issue

Hi there,

I'm getting a "Connection Failed" error when trying to connect to our Rackspace Cloud files from Cyberduck on Windows 7 on my company's internal network (connected via Ethernet cable). Rackspace tech support says its a problem on our network. My company's IT department says its not a problem on the network since the firewall is allowing the IP's to connect. I'm using the settings downloaded from here: https://trac.cyberduck.io/wiki/help/en/howto/cloudfiles

I have however, been able to connect on that network using a Mac running OSX (Yosemite). The settings I used there that worked used the Swift protocol, so I tried to replicate that on the Windows 7 computer. However, the field names in the Windows 7 version are different than on the Mac version. When creating a bookmark, where it says "Username" on the Mac it says Tenant ID:Access Key: on Windows. Then in the following screen, it asks for a "Secret Key". To make things even more confusing, the Rackspace documentation doesn't mention any of those 3 terms in it's instructions here:
http://www.rackspace.com/knowledge_center/article/configuring-rackspace-cloud-files-with-cyberduck

In the Tenant ID: Access Key field, when I enter my rackspace username as the tenant ID and my API Key as the Access key separated by a colon like this "username:APIKey" I get an error: Interoperability failure".

Any clarification would be appreciated. I'm running out of hair to pull out of my head.

Best,
KPPaulE