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Fails to stay connected to FTP-SSL site #8460

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cyberduck opened this issue Jan 5, 2015 · 11 comments
Closed

Fails to stay connected to FTP-SSL site #8460

cyberduck opened this issue Jan 5, 2015 · 11 comments
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bug duplicate ftp FTP Protocol Implementation high priority
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@cyberduck
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66ee5c3 created the issue

I'm computer support for Southern Methodist University where we've adopted CyberDuck for our campus wide FTP client.
Recently our Windows clients updated to the latest version and can no longer connect to our server using FTP - SSL
Our Mac clients updated but do connect just fine.

I just downloaded version 4.6.1 (16121) for Windows 7 64bit
Looking at the log drawer, I see that it connects with my username/password, shows 211 Extended features supported, shows 200 OPTS UTF8 command successful, then

Syst
215 Window_NT
Quit
221 Goodbye

No explanation why it would just quit.

We have an older version of Cyberduck that we've had to install on some people's computers to get them working again but wondering why this version is giving us problems.


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@cyberduck
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@dkocher commented

Please attach the file cyberduck.log in the application support directory.

@cyberduck
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66ee5c3 commented

Thanks for responding so quickly. I've attached the log file as requested. Could it be related to the version of Java I'm running?

@cyberduck
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@dkocher commented

Replying to [comment:3 steve75228]:

Thanks for responding so quickly. I've attached the log file as requested. Could it be related to the version of Java I'm running?

No Java installation is required.

@cyberduck
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@dkocher commented

Replying to [comment:3 steve75228]:

Thanks for responding so quickly. I've attached the log file as requested. Could it be related to the version of Java I'm running?

Caused by: java.lang.NullPointerException
	at ch.cyberduck.core.Host.serialize(Host.java:279)
	at ch.cyberduck.ui.threading.BrowserBackgroundAction.connect(BrowserBackgroundAction.java:67)
	at ch.cyberduck.core.threading.SessionBackgroundAction.call(SessionBackgroundAction.java:166)
	at ch.cyberduck.ui.AbstractController$BackgroundCallable.call(AbstractController.java:175)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:167)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:604)
	at ch.cyberduck.core.threading.NamedThreadFactory$1.run(NamedThreadFactory.java:58)
	at java.lang.Thread.run(Thread.java:937)

@cyberduck
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@dkocher commented

Duplicate for #8437.

@cyberduck
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66ee5c3 commented

Why was this closed as a duplicate? I didn't open #8437 and am still not sure what is causing the problem?

@cyberduck
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@dkocher commented

Replying to [comment:8 steve75228]:

Why was this closed as a duplicate? I didn't open #8437 and am still not sure what is causing the problem?

This means we are already tracking the same issue reported by someone else. We will close the referenced ticket when the bug has been identified and fixed.

@cyberduck
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@dkocher commented

Fixed in 83d54bf.

@cyberduck
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@dkocher commented

Please update to the latest snapshot build available.

@cyberduck
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66ee5c3 commented

I installed Cyberduck-Installer-4.6.2.16264.exe and that seems to have fixed the bug.
will this version be available to auto update from within the application?

@cyberduck
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@dkocher commented

Replying to [comment:12 steve75228]:

I installed Cyberduck-Installer-4.6.2.16264.exe and that seems to have fixed the bug.
will this version be available to auto update from within the application?
Thanks for the confirmation that the fix works for you. You can update from within the application by choosing "Snapshot Builds" in the "Update" tab. It will be pushed to the "Release" channel later this month.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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