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Connection timeout opening connection #8465

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cyberduck opened this issue Jan 6, 2015 · 7 comments
Closed

Connection timeout opening connection #8465

cyberduck opened this issue Jan 6, 2015 · 7 comments
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@dkocher
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bug cloudfiles Rackspace CloudFiles high priority worksforme

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@cyberduck
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a4eb571 created the issue

Hello. I just completed your most recent update and now I cannot connect to my cloud to upload files.
There is one other gal in my office who uses your software also and is having no issues connecting.
I have attached an image of the error.

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@cyberduck
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@dkocher commented

Check your network configuration.

@cyberduck
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a4eb571 commented

Thank you but that was one of the first things I did. Like I stated before it was working just fine until I updated the software. Someone else sitting right next to me using the same internet has no problem connecting.

@cyberduck
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a4eb571 commented

Why did you close my ticket? This has not been resolved? Please open it back up.

@cyberduck
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@dkocher commented

I must still assume it is a local connectivity issue that I can hardly assist with here. Please check if you can reach the host identity.api.rackspacecloud.com with ping and telnet on port 443.

@cyberduck
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@dkocher commented

Replying to [comment:3 jackietarlow]:

Why did you close my ticket? This has not been resolved? Please open it back up.

Have you run the Network Diagnostics from the error alert?

@cyberduck
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a4eb571 commented

Replying to [comment:6 dkocher]:

Replying to [comment:3 jackietarlow]:

Why did you close my ticket? This has not been resolved? Please open it back up.

Have you run the Network Diagnostics from the error alert?

I did run the diagnostics and it couldn't find anything.
Should there be an @ sign in the URL when making the connection? Please see new attachment.
Thank you.

@cyberduck
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@dkocher commented

Replying to [comment:7 jackietarlow]:

Replying to [comment:6 dkocher]:

Replying to [comment:3 jackietarlow]:

Why did you close my ticket? This has not been resolved? Please open it back up.

Have you run the Network Diagnostics from the error alert?

I did run the diagnostics and it couldn't find anything.
Should there be an @ sign in the URL when making the connection? Please see new attachment.
Thank you.

It looks fine from the screenshot.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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bug cloudfiles Rackspace CloudFiles high priority worksforme
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