Cyberduck Mountain Duck CLI

#8612 closed defect (worksforme)

Access Denied Issue

Reported by: reinaldofigueroa Owned by: dkocher
Priority: normal Milestone: 4.7
Component: s3 Version: 4.6.5
Severity: blocker Keywords:
Cc: Architecture:
Platform: Mac OS X 10.10

Description

Good Morning,

I updated to the lastet version (4.6.5) and I'm trying to transfer a H264, AAC, 1920x1080, 30fps, .mp4 file to Amazon S3 ftp but I get the following error message "Access Denied. Please contact your web hosting service provider for assistance." This problem doesn't happen with the 4.1.2 version. I am currently running OSX 10.10.02 Yosemite. Can you help?

Thank You, Reinaldo Figueroa WNET New York Public Media Ingest Coordinator | Media Services

Change History (4)

comment:1 Changed on Feb 25, 2015 at 5:13:12 PM by dkocher

Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows

comment:2 follow-up: Changed on Feb 25, 2015 at 5:14:59 PM by dkocher

  • Version set to 4.6.5

comment:3 in reply to: ↑ 2 Changed on Feb 25, 2015 at 5:45:08 PM by reinaldofigueroa

Replying to dkocher:

There is no log information for the H264.mp4 file. I tried a AVI.mp4 file and it worked.

AVI.mp4 Log Information

GET /?delimiter=%2F&max-keys=1000&prefix=wnet%2Ftasm%2F HTTP/1.1
Date: Wed, 25 Feb 2015 17:33:41 GMT
Authorization: AWS AKIAJVKVSTFURDBPNOHA:vmluNGW6aRiDVq/tKBncjIhW2OU=
Host: pbs-ingest.s3.amazonaws.com:443
Connection: Keep-Alive
User-Agent: Cyberduck/4.6.5 (Mac OS X/10.10.2) (x86_64)
GET /?delimiter=%2F&max-keys=1000&prefix=wnet%2Ftasm%2F HTTP/1.1
Date: Wed, 25 Feb 2015 17:33:41 GMT
Authorization: AWS AKIAJVKVSTFURDBPNOHA:vmluNGW6aRiDVq/tKBncjIhW2OU=
Host: pbs-ingest.s3.amazonaws.com:443
Connection: Keep-Alive
User-Agent: Cyberduck/4.6.5 (Mac OS X/10.10.2) (x86_64)
HTTP/1.1 200 OK
x-amz-id-2: zDhIz0S7duzOjbGWPbTn+5Clnsr7dzhBrDAZvxjkg3lHrCtwX2lxEcPEY5taXqzD1n4MN0Nxqcs=
x-amz-request-id: A1C50B49FA0E7EE7
Date: Wed, 25 Feb 2015 17:33:42 GMT
Content-Type: application/xml
Transfer-Encoding: chunked
Server: AmazonS3
GET /?versioning HTTP/1.1
Date: Wed, 25 Feb 2015 17:33:41 GMT
Authorization: AWS AKIAJVKVSTFURDBPNOHA:S5L/sMVOIirGxXm/5lmYVzsAiGk=
Host: pbs-ingest.s3.amazonaws.com:443
Connection: Keep-Alive
User-Agent: Cyberduck/4.6.5 (Mac OS X/10.10.2) (x86_64)
HTTP/1.1 403 Forbidden
x-amz-request-id: 540E2CC7812B7BFE
x-amz-id-2: +PUG09TiqPXzOxWzGf0oY2PVYi5S1CVBILJaWvGV0UXNbuWnhljvByXb1ZvKW+NvzvM/z4qF7p0=
Content-Type: application/xml
Transfer-Encoding: chunked
Date: Wed, 25 Feb 2015 17:33:41 GMT
Server: AmazonS3
Last edited on Feb 25, 2015 at 6:55:06 PM by dkocher (previous) (diff)

comment:4 Changed on Mar 4, 2015 at 3:13:32 PM by dkocher

  • Resolution set to worksforme
  • Status changed from new to closed
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