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Permission failure deleting files looking for interrupted multipart uploads

Reported by:	Karen Virapen	Owned by:	dkocher
Priority:	normal	Milestone:	4.7.3
Component:	s3	Version:	4.7.2
Severity:	normal	Keywords:	delete, Mac, S3
Cc:		Architecture:
Platform:	Mac OS X 10.10

Description (last modified by dkocher)

I am using Cyberduck for Mac (version 4.7.2). Am on Mac OS version 10.10.4. Connecting to my company's site on S3. I can create a folder and upload files fine but can't delete individual files (am trying to delete image files).

First, I get the warning message asking me if I really want to delete the file. Then, when I say yes, I get the following message if I try:

Upload Dialogue.png failed.
Access Denied.  Please contact your web hosting service provider for assistance.

It's odd because I'm not trying to upload, I'm trying to download. And the files are there, I can see them in the bucket. But I get this dialog and prompted to try again. But it doesn't work.

Yet if I delete the whole folder, it's no problem. I can delete it (and its contents fine). But I need to be able to delete individual files.

I got a colleague to test my account using a different program and I have permissions to delete both files and folders, and he managed to delete files fine logged in as me. So it must be something within Cyberduck. Can you help?

Change History (9)

comment:1 Changed on Sep 3, 2015 at 11:46:28 AM by dkocher

Component changed from core to s3
Description modified (diff)
Owner set to dkocher
Summary changed from Can't delete files on Mac when uploading to S3 (but oddly, I can delete folders) to Permission failure deleting files

comment:2 Changed on Sep 3, 2015 at 11:47:14 AM by dkocher

Milestone set to 4.8
Status changed from new to assigned

Please post the transcript from the log drawer (⌘-L).

comment:3 Changed on Sep 3, 2015 at 12:25:30 PM by Karen Virapen

DELETE /Karen%20test/Dialogue.png HTTP/1.1
Date: Thu, 03 Sep 2015 12:24:53 GMT
Authorization: AWS AKIAI53YEWUIVRWTF2SA:EohmVoMq11DBCPNXwKphFcfLpjA=
Host: folens-folensonline-resources.s3.amazonaws.com:443
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.2.18004 (Mac OS X/10.10.4) (x86_64)
HTTP/1.1 204 No Content
x-amz-id-2: AmMKIq+vZSFgbaARJmgpiRM9vyUY04H81JPL504/UAmZqpv/gIvg3u38I3jpbTp3t5QzLUOp3dQ=
x-amz-request-id: A4FD74A50501B3F7
Date: Thu, 03 Sep 2015 12:24:54 GMT
Server: AmazonS3
GET /?prefix=Karen%20test%2FDialogue.png&uploads HTTP/1.1
Date: Thu, 03 Sep 2015 12:24:53 GMT
x-amz-request-payer: requester
Authorization: AWS AKIAI53YEWUIVRWTF2SA:wEG4nf8piDiJUlxa6n94eI8t45E=
Host: folens-folensonline-resources.s3.amazonaws.com:443
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.2.18004 (Mac OS X/10.10.4) (x86_64)
HTTP/1.1 403 Forbidden
x-amz-request-id: 90ED31BAE109592E
x-amz-id-2: TngFQNrcHcZg8BbsJxnxAE+9THy852Y4Lbwla0uk7IiqzWmojuNkpI2bIcmNC9YvYlixsC3fYvw=
Content-Type: application/xml
Transfer-Encoding: chunked
Date: Thu, 03 Sep 2015 12:24:53 GMT
Server: AmazonS3

Last edited on Sep 3, 2015 at 12:33:49 PM by dkocher (previous) (diff)