Cyberduck
Mountain Duck
CLI#9085 closed defect (thirdparty)
Not Found failure downloading .indd files
| Reported by: | Riset | Owned by: | dkocher |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | webdav | Version: | 4.7.3 |
| Severity: | normal | Keywords: | |
| Cc: | Architecture: | ||
| Platform: |
Description (last modified by dkocher)
Hello,
Since a few days I use Cyberduck on a Mac to connect to a WebDAV server. It works perfectly. The only issue I have is that I cannot download .indd (InDesign) files. To troubleshoot the issue I downloaded .indd files with a WebDAV connection from Windows itself, that works fine. Then I installed Cyberduck in the same Windows, and with Cyberduck in Windows I can also not download the .indd files. I get the error:
Download failed. Not Found. Please contact your webhosting service provider for assistance.
The work-around for this issue is that I rename the .indd extension to .txt, but this is alot of work since I have to download alot of those files, edit and upload them back to the server.
I turned on logging but theres no log created when I try to download the .indd files. I also searched on the forum and google and I cannot find a solution to this issue. Do you have any suggestions?
Thank you in advance.
Best Regards,
Riset
Change History (12)
comment:1 Changed on Oct 30, 2015 at 9:59:56 AM by Riset
- Description modified (diff)
comment:2 Changed on Oct 30, 2015 at 10:34:44 AM by dkocher
- Component changed from core to webdav
- Description modified (diff)
- Owner set to dkocher
comment:3 follow-up: ↓ 5 Changed on Nov 2, 2015 at 10:29:18 AM by Riset
comment:4 Changed on Nov 2, 2015 at 11:35:39 AM by dkocher
Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows.
comment:5 in reply to: ↑ 3 Changed on Nov 3, 2015 at 6:44:24 AM by dkocher
Replying to Riset:
You mean that I really have to contact my webhosting service provider? As you can read the issue is only there with Cyberduck and not with other programs, it seems to be a client side issue and not server side. I read that this issue is also with Cyberduck and Autocad files. Is there any solutions known about that?
Most possibly this is a server issue. But we might better understand the issue if you can paste the transcript.
comment:6 Changed on Nov 3, 2015 at 6:44:52 AM by dkocher
- Summary changed from Cannot download .indd files (WebDAV) to Not Found failure downloading .indd files
comment:7 Changed on Nov 3, 2015 at 7:02:24 AM by Riset
This is the log created when I connect the server and go to the right folder. When I try to download the .indd file, no log output is created.
HEAD / HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 401 Unauthorized Content-Length: 1332 Content-Type: text/html Server: Microsoft-IIS/7.5 WWW-Authenticate: Negotiate WWW-Authenticate: NTLM WWW-Authenticate: Basic realm="someserver.riset.net" X-Powered-By: ASP.NET Date: Mon, 02 Nov 2015 12:24:26 GMT HEAD / HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate Authorization: NTLM TlRMTVNTUAABAAAAAYIIogAAAAAoAAAAAAAAACgAAAAFASgKAAAADw== HTTP/1.1 401 Unauthorized Content-Length: 1332 Content-Type: text/html Server: Microsoft-IIS/7.5 WWW-Authenticate: NTLM TlRMTVNTUAACAAAACAAIADgAAAAFgomidnfPao6JAkkAAAAAAAAAAJIAkgBAAAAABgGxHQAAAA9LAE4ASgBWAAIACABLAE4ASgBWAAEAFABLAE4ASgBWAFMARQBSAFYARQBSAAQAFABrAG4AagB2AC4AbABvAGMAYQBsAAMAKgBLAE4ASgBWAFMARQBSAFYARQBSAC4AawBuAGoAdgAuAGwAbwBjAGEAbAAFABQAawBuAGoAdgAuAGwAbwBjAGEAbAAHAAgA9kNvamkV0QEAAAAA WWW-Authenticate: Negotiate WWW-Authenticate: Basic realm="someserver.riset.net" X-Powered-By: ASP.NET Date: Mon, 02 Nov 2015 12:24:26 GMT HEAD / HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate Authorization: NTLM TlRMTVNTUAADAAAAGAAYAEgAAADCAMIAYAAAAAAAAAAiAQAAFgAWACIBAAAAAAAAOAEAAAAAAAA4AQAABYKIogUBKAoAAAAPa4w6w+NJA7jDP7Vhs+tfjIhgf3QCLl0lgR+IjeQBZxb0WSQ82VU6IgEBAAAAAAAA8OQkaWkV0QELbi3IKK6+PgAAAAACAAgASwBOAEoAVgABABQASwBOAEoAVgBTAEUAUgBWAEUAUgAEABQAawBuAGoAdgAuAGwAbwBjAGEAbAADACoASwBOAEoAVgBTAEUAUgBWAEUAUgAuAGsAbgBqAHYALgBsAG8AYwBhAGwABQAUAGsAbgBqAHYALgBsAG8AYwBhAGwABwAIAPZDb2ppFdEBAAAAAAAAAABrAG8AZQBuAHYAZQByAGIAZQBlAGsA HTTP/1.1 403 Forbidden Content-Length: 1236 Content-Type: text/html Server: Microsoft-IIS/7.5 Persistent-Auth: true X-Powered-By: ASP.NET Date: Mon, 02 Nov 2015 12:24:26 GMT PROPFIND / HTTP/1.1 Depth: 1 Content-Type: text/xml; charset=utf-8 Content-Length: 99 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 207 Multi Status Content-Type: text/xml Content-Encoding: gzip Vary: Accept-Encoding Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Mon, 02 Nov 2015 12:24:27 GMT Content-Length: 2572 PROPFIND / HTTP/1.1 Depth: 1 Content-Type: text/xml; charset=utf-8 Content-Length: 99 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 207 Multi Status Content-Type: text/xml Content-Encoding: gzip Vary: Accept-Encoding Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Mon, 02 Nov 2015 12:24:29 GMT Content-Length: 2572
comment:8 Changed on Nov 3, 2015 at 7:35:50 AM by dkocher
This is the transcript from the browser window. Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows.
comment:9 Changed on Nov 3, 2015 at 9:30:46 AM by Riset
Sorry for that, this should be the right transfer log:
HEAD / HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 401 Unauthorized Content-Length: 1332 Content-Type: text/html Server: Microsoft-IIS/7.5 WWW-Authenticate: Negotiate WWW-Authenticate: NTLM WWW-Authenticate: Basic realm="someserver.riset.net" X-Powered-By: ASP.NET Date: Tue, 03 Nov 2015 08:18:00 GMT HEAD / HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate Authorization: NTLM TlRMTVNTUAABAAAAAYIIogAAAAAoAAAAAAAAACgAAAAFASgKAAAADw== HTTP/1.1 401 Unauthorized Content-Length: 1332 Content-Type: text/html Server: Microsoft-IIS/7.5 WWW-Authenticate: NTLM TlRMTVNTUAACAAAACAAIADgAAAAFgomiCpUPXlMMghoAAAAAAAAAAJIAkgBAAAAABgGxHQAAAA9LAE4ASgBWAAIACABLAE4ASgBWAAEAFABLAE4ASgBWAFMARQBSAFYARQBSAAQAFABrAG4AagB2AC4AbABvAGMAYQBsAAMAKgBLAE4ASgBWAFMARQBSAFYARQBSAC4AawBuAGoAdgAuAGwAbwBjAGEAbAAFABQAawBuAGoAdgAuAGwAbwBjAGEAbAAHAAgAiFQCKBAW0QEAAAAA WWW-Authenticate: Negotiate WWW-Authenticate: Basic realm="someserver.riset.net" X-Powered-By: ASP.NET Date: Tue, 03 Nov 2015 08:18:01 GMT HEAD / HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate Authorization: NTLM TlRMTVNTUAADAAAAGAAYAEgAAADCAMIAYAAAAAAAAAAiAQAAFgAWACIBAAAAAAAAOAEAAAAAAAA4AQAABYKIogUBKAoAAAAPLjyuFm/vLX/M/2nVJGz86GoZfSgsU8HF0GidGdWuyIbxhpX4NqAD1wEBAAAAAAAAcNGUJhAW0QH+MLe7NG8uFQAAAAACAAgASwBOAEoAVgABABQASwBOAEoAVgBTAEUAUgBWAEUAUgAEABQAawBuAGoAdgAuAGwAbwBjAGEAbAADACoASwBOAEoAVgBTAEUAUgBWAEUAUgAuAGsAbgBqAHYALgBsAG8AYwBhAGwABQAUAGsAbgBqAHYALgBsAG8AYwBhAGwABwAIAIhUAigQFtEBAAAAAAAAAABrAG8AZQBuAHYAZQByAGIAZQBlAGsA HTTP/1.1 403 Forbidden Content-Length: 1236 Content-Type: text/html Server: Microsoft-IIS/7.5 Persistent-Auth: true X-Powered-By: ASP.NET Date: Tue, 03 Nov 2015 08:18:01 GMT PROPFIND / HTTP/1.1 Depth: 1 Content-Type: text/xml; charset=utf-8 Content-Length: 99 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 207 Multi Status Content-Type: text/xml Content-Encoding: gzip Vary: Accept-Encoding Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Tue, 03 Nov 2015 08:18:01 GMT Content-Length: 2866 PROPFIND /07%20Redactie/1A.%20DNJ%202015/DNJ%2022/opmaak/ HTTP/1.1 Depth: 1 Content-Type: text/xml; charset=utf-8 Content-Length: 99 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 207 Multi Status Content-Type: text/xml Content-Encoding: gzip Vary: Accept-Encoding Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Tue, 03 Nov 2015 08:18:03 GMT Content-Length: 2434 GET /07%20Redactie/1A.%20DNJ%202015/DNJ%2022/opmaak/C%20Achter%20het%20scherm_Kaas%20pag%2032en33.indd HTTP/1.1 Host: someserver.riset.net:4050 Connection: Keep-Alive User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86) Accept-Encoding: gzip,deflate HTTP/1.1 404 Not Found Content-Type: text/html Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Tue, 03 Nov 2015 08:18:03 GMT Content-Length: 1251
comment:10 Changed on Nov 3, 2015 at 10:47:15 AM by dkocher
Thanks for the transcript. Does it make a difference when the filename has no whitespace? For example please try to rename C Achter het scherm_Kaas pag 32en33.indd to C_Achter_het_scherm_Kaas_pag_32en33.indd.
comment:11 Changed on Nov 3, 2015 at 11:46:17 AM by Riset
Thank you for your fast respond. I tried with no whitespaces, but the same thing happens again.
comment:12 Changed on Nov 3, 2015 at 11:55:16 AM by dkocher
- Resolution set to thirdparty
- Status changed from new to closed
Would it be possible that you still contact your webhosting service provider for assistance. We can see no reason why the server responds with a 404 for a file previously included in its PROPFIND response. The provider will most possibly need to request second level assistance from Microsoft. I will close this issue until you can provide feedback from the provider.
You mean that I really have to contact my webhosting service provider? As you can read the issue is only there with Cyberduck and not with other programs, it seems to be a client side issue and not server side. I read that this issue is also with Cyberduck and Autocad files. Is there any solutions known about that?