Cyberduck Mountain Duck CLI

#9085 closed defect (thirdparty)

Not Found failure downloading .indd files

Reported by: Riset Owned by: dkocher
Priority: normal Milestone:
Component: webdav Version: 4.7.3
Severity: normal Keywords:
Cc: Architecture:
Platform:

Description (last modified by dkocher)

Hello,

Since a few days I use Cyberduck on a Mac to connect to a WebDAV server. It works perfectly. The only issue I have is that I cannot download .indd (InDesign) files. To troubleshoot the issue I downloaded .indd files with a WebDAV connection from Windows itself, that works fine. Then I installed Cyberduck in the same Windows, and with Cyberduck in Windows I can also not download the .indd files. I get the error:

Download failed. Not Found. Please contact your webhosting service provider for assistance.

The work-around for this issue is that I rename the .indd extension to .txt, but this is alot of work since I have to download alot of those files, edit and upload them back to the server.

I turned on logging but theres no log created when I try to download the .indd files. I also searched on the forum and google and I cannot find a solution to this issue. Do you have any suggestions?

Thank you in advance.

Best Regards,

Riset

Change History (12)

comment:1 Changed on Oct 30, 2015 at 9:59:56 AM by Riset

  • Description modified (diff)

comment:2 Changed on Oct 30, 2015 at 10:34:44 AM by dkocher

  • Component changed from core to webdav
  • Description modified (diff)
  • Owner set to dkocher

comment:3 follow-up: Changed on Nov 2, 2015 at 10:29:18 AM by Riset

You mean that I really have to contact my webhosting service provider? As you can read the issue is only there with Cyberduck and not with other programs, it seems to be a client side issue and not server side. I read that this issue is also with Cyberduck and Autocad files. Is there any solutions known about that?

comment:4 Changed on Nov 2, 2015 at 11:35:39 AM by dkocher

Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows.

Last edited on Nov 3, 2015 at 7:36:04 AM by dkocher (previous) (diff)

comment:5 in reply to: ↑ 3 Changed on Nov 3, 2015 at 6:44:24 AM by dkocher

Replying to Riset:

You mean that I really have to contact my webhosting service provider? As you can read the issue is only there with Cyberduck and not with other programs, it seems to be a client side issue and not server side. I read that this issue is also with Cyberduck and Autocad files. Is there any solutions known about that?

Most possibly this is a server issue. But we might better understand the issue if you can paste the transcript.

comment:6 Changed on Nov 3, 2015 at 6:44:52 AM by dkocher

  • Summary changed from Cannot download .indd files (WebDAV) to Not Found failure downloading .indd files

comment:7 Changed on Nov 3, 2015 at 7:02:24 AM by Riset

This is the log created when I connect the server and go to the right folder. When I try to download the .indd file, no log output is created.

HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate
WWW-Authenticate: NTLM
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:26 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAABAAAAAYIIogAAAAAoAAAAAAAAACgAAAAFASgKAAAADw==
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: NTLM TlRMTVNTUAACAAAACAAIADgAAAAFgomidnfPao6JAkkAAAAAAAAAAJIAkgBAAAAABgGxHQAAAA9LAE4ASgBWAAIACABLAE4ASgBWAAEAFABLAE4ASgBWAFMARQBSAFYARQBSAAQAFABrAG4AagB2AC4AbABvAGMAYQBsAAMAKgBLAE4ASgBWAFMARQBSAFYARQBSAC4AawBuAGoAdgAuAGwAbwBjAGEAbAAFABQAawBuAGoAdgAuAGwAbwBjAGEAbAAHAAgA9kNvamkV0QEAAAAA
WWW-Authenticate: Negotiate
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:26 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAADAAAAGAAYAEgAAADCAMIAYAAAAAAAAAAiAQAAFgAWACIBAAAAAAAAOAEAAAAAAAA4AQAABYKIogUBKAoAAAAPa4w6w+NJA7jDP7Vhs+tfjIhgf3QCLl0lgR+IjeQBZxb0WSQ82VU6IgEBAAAAAAAA8OQkaWkV0QELbi3IKK6+PgAAAAACAAgASwBOAEoAVgABABQASwBOAEoAVgBTAEUAUgBWAEUAUgAEABQAawBuAGoAdgAuAGwAbwBjAGEAbAADACoASwBOAEoAVgBTAEUAUgBWAEUAUgAuAGsAbgBqAHYALgBsAG8AYwBhAGwABQAUAGsAbgBqAHYALgBsAG8AYwBhAGwABwAIAPZDb2ppFdEBAAAAAAAAAABrAG8AZQBuAHYAZQByAGIAZQBlAGsA
HTTP/1.1 403 Forbidden
Content-Length: 1236
Content-Type: text/html
Server: Microsoft-IIS/7.5
Persistent-Auth: true
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:26 GMT
PROPFIND / HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:27 GMT
Content-Length: 2572
PROPFIND / HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:29 GMT
Content-Length: 2572
Last edited on Nov 3, 2015 at 7:34:21 AM by dkocher (previous) (diff)

comment:8 Changed on Nov 3, 2015 at 7:35:50 AM by dkocher

This is the transcript from the browser window. Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows.

comment:9 Changed on Nov 3, 2015 at 9:30:46 AM by Riset

Sorry for that, this should be the right transfer log:

HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate
WWW-Authenticate: NTLM
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:00 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAABAAAAAYIIogAAAAAoAAAAAAAAACgAAAAFASgKAAAADw==
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: NTLM TlRMTVNTUAACAAAACAAIADgAAAAFgomiCpUPXlMMghoAAAAAAAAAAJIAkgBAAAAABgGxHQAAAA9LAE4ASgBWAAIACABLAE4ASgBWAAEAFABLAE4ASgBWAFMARQBSAFYARQBSAAQAFABrAG4AagB2AC4AbABvAGMAYQBsAAMAKgBLAE4ASgBWAFMARQBSAFYARQBSAC4AawBuAGoAdgAuAGwAbwBjAGEAbAAFABQAawBuAGoAdgAuAGwAbwBjAGEAbAAHAAgAiFQCKBAW0QEAAAAA
WWW-Authenticate: Negotiate
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:01 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAADAAAAGAAYAEgAAADCAMIAYAAAAAAAAAAiAQAAFgAWACIBAAAAAAAAOAEAAAAAAAA4AQAABYKIogUBKAoAAAAPLjyuFm/vLX/M/2nVJGz86GoZfSgsU8HF0GidGdWuyIbxhpX4NqAD1wEBAAAAAAAAcNGUJhAW0QH+MLe7NG8uFQAAAAACAAgASwBOAEoAVgABABQASwBOAEoAVgBTAEUAUgBWAEUAUgAEABQAawBuAGoAdgAuAGwAbwBjAGEAbAADACoASwBOAEoAVgBTAEUAUgBWAEUAUgAuAGsAbgBqAHYALgBsAG8AYwBhAGwABQAUAGsAbgBqAHYALgBsAG8AYwBhAGwABwAIAIhUAigQFtEBAAAAAAAAAABrAG8AZQBuAHYAZQByAGIAZQBlAGsA
HTTP/1.1 403 Forbidden
Content-Length: 1236
Content-Type: text/html
Server: Microsoft-IIS/7.5
Persistent-Auth: true
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:01 GMT
PROPFIND / HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:01 GMT
Content-Length: 2866
PROPFIND /07%20Redactie/1A.%20DNJ%202015/DNJ%2022/opmaak/ HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:03 GMT
Content-Length: 2434
GET /07%20Redactie/1A.%20DNJ%202015/DNJ%2022/opmaak/C%20Achter%20het%20scherm_Kaas%20pag%2032en33.indd HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 404 Not Found
Content-Type: text/html
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:03 GMT
Content-Length: 1251

Last edited on Nov 3, 2015 at 10:36:14 AM by dkocher (previous) (diff)

comment:10 Changed on Nov 3, 2015 at 10:47:15 AM by dkocher

Thanks for the transcript. Does it make a difference when the filename has no whitespace? For example please try to rename C Achter het scherm_Kaas pag 32en33.indd to C_Achter_het_scherm_Kaas_pag_32en33.indd.

comment:11 Changed on Nov 3, 2015 at 11:46:17 AM by Riset

Thank you for your fast respond. I tried with no whitespaces, but the same thing happens again.

comment:12 Changed on Nov 3, 2015 at 11:55:16 AM by dkocher

  • Resolution set to thirdparty
  • Status changed from new to closed

Would it be possible that you still contact your webhosting service provider for assistance. We can see no reason why the server responds with a 404 for a file previously included in its PROPFIND response. The provider will most possibly need to request second level assistance from Microsoft. I will close this issue until you can provide feedback from the provider.

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