Cyberduck Mountain Duck CLI

#9251 closed defect (worksforme)

I need my registration Key or free download

Reported by: peter@vanherk.com.au Owned by:
Priority: normal Milestone:
Component: appstore Version: 4.7.3
Severity: normal Keywords:
Cc: Architecture:
Platform:

Description

This is the third time I have contacted you. Your advice is to download Cyberduck from the App store and reinstall. However you cannot download a copy I have to buy it. that means being it for the second time. please see attached screenshot.

Attachments (2)

Inbox__7092_messages_.png (563.4 KB) - added by peter@vanherk.com.au on Feb 7, 2016 at 8:57:52 PM.
showing cannot get for free from app store
Your_receipt_from_Apple.png (98.2 KB) - added by peter@vanherk.com.au on Feb 7, 2016 at 8:58:58 PM.

Download all attachments as: .zip

Change History (5)

Changed on Feb 7, 2016 at 8:57:52 PM by peter@vanherk.com.au

showing cannot get for free from app store

Changed on Feb 7, 2016 at 8:58:58 PM by peter@vanherk.com.au

comment:1 Changed on Feb 7, 2016 at 9:02:10 PM by dkocher

  • Component changed from core to appstore

Sorry for the issues you are having with the Mac App Store purchase. Do you see Cyberduck listed in the Purchased tab?

comment:2 Changed on Feb 7, 2016 at 9:14:38 PM by peter@vanherk.com.au

Hi David, I am sorry but I found the Cyberduck in my Purchased area (I have never retrieved software from there before and didn't think to look, sorry). I have dowloaded this and all is good.

Maybe the instructions could have been clearer saying re-download from your purchases in the App store rather than 're-install from the App store" for dummies.

Thank you and it is a great product.

Cheers Peter

comment:3 Changed on Feb 8, 2016 at 6:55:05 AM by dkocher

  • Resolution set to worksforme
  • Status changed from new to closed
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