Do you get an error message displayed for the failed transfer?

Thank you for the quick response!

It only states: "Transfer Incomplete." Is there a way to show more information that might include an error message?

Thank you for your help,

Eryn

On Windows

• Please attach the file cyberduck.log in the ​application support directory.

On Mac

• Can you find any related output in the system.log (/Applications/Utilities/Console.app)?

I believe this is the transfer log when it failed this morning.

This is the transfer file yesterday afternoon - I thought I had figured out the problem and tried to download everything but it was too much.

Okay, I have attached those output logs that you asked. Is that helpful or should I look for other logs?

Please post the transcript from the log drawer of the Transfers window (Choose ⌘-L on Mac) and any related output in the system.log (/Applications/Utilities/Console.app).

Thank you for your help!

I am using a Mac and tried pressing ⌘-L but nothing happened. I also tried going directly to: "View ->Toggle Log Drawer" but again nothing happened. I am not familiar with Macs - am I missing an important piece of the puzzle here? Can you tell me if there is an alternate way to get at the transcript?

At this point, it no longer begins the download but just "hangs" there. I am attaching a screenshot.

Screenshot of CyberDuck "hanging"

Can you find any related output in the system.log (/Applications/Utilities/Console.app).

Sorry - I was out of town. Here is the output from the Log Drawer after ending with "Transfer Incomplete" message but no other error message:

1 OPENDIR
2 READDIR
3 READDIR
4 CLOSE
5 OPENDIR
6 READDIR
7 READDIR
8 CLOSE

Can you find any related output in the system.log (/Applications/Utilities/Console.app).

I added an attachment with details from the Log (3-18-2016 Log), but the relevant lines seem repeated again and again:

3/18/16 9:56:34.197 AM Cyberduck[224]: objc[224]: Object 0x7f8bb1ba5c90 of class __NSCFString autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug
3/18/16 9:56:34.198 AM Cyberduck[224]: objc[224]: Object 0x7f8b910209d0 of class __NSCFString autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug
3/18/16 9:56:34.199 AM Cyberduck[224]: [keep-alive] ERROR net.schmizz.sshj.transport.TransportImpl - Dying because - {}

java.lang.InterruptedException: sleep interrupted
	at java.lang.Thread.sleep(Native Method)
	at net.schmizz.keepalive.KeepAlive.run(KeepAlive.java:66)
3/18/16 9:56:34.200 AM Cyberduck[224]: [transfer-4] ERROR net.schmizz.concurrent.Promise - <<chan#0 / close>> woke to: net.schmizz.sshj.connection.ConnectionException: Operation timed out

dkocher, will you explain that please?

It looks like the server is no more responding at some point during the transfer. Please check with your server administrator if you can find anything bogus in the server logs.