Cyberduck Mountain Duck CLI

#9572 closed enhancement (thirdparty)

Unable to perform update

Reported by: SBYC Owned by:
Priority: normal Milestone:
Component: appstore Version: 5.0
Severity: normal Keywords:
Cc: Architecture:

Description (last modified by dkocher)

Using Cyberduck for Mac. There is an update available but I keep getting the following message:

Update Unavailable with This Apple ID
This update is  not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I have the software to use for a group I volunteer with. I downloaded the software using their email address and information but use it on my computer.

Can you help?

Change History (2)

comment:1 Changed on May 31, 2016 at 10:57:12 AM by dkocher

  • Component changed from core to appstore
  • Description modified (diff)

comment:2 Changed on May 31, 2016 at 10:59:09 AM by dkocher

  • Resolution set to thirdparty
  • Status changed from new to closed

Please contact Mac App Store Support. You will possibly have to log in to the Mac App Store application using the same credentials the application was bought with. Note that this sharing of credentials possibly conflicts with end user license agreement by Apple.

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