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Unable to launch cyberduck #9699

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cyberduck opened this issue Sep 18, 2016 · 11 comments
Closed

Unable to launch cyberduck #9699

cyberduck opened this issue Sep 18, 2016 · 11 comments
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bug core high priority worksforme
Milestone
5.3

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@cyberduck
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a8e2044 created the issue

Windows 10 64 bit.

Cyberduck previously working - March/April 2016 timeframe.

Was unable to launch last week. uninstalled and re-installed from website. Program appears to install however when attempting to launch program, nothing happens.

Really liked the program but not working.

Please help to resolve the problem.

Thanks,

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@dkocher commented

Please attach the file cyberduck.log in the application support directory.

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d205fe8 commented

I believe I have this same issue.

I was using Cyberduck fine last week, but in the last couple of days it has not launched.

I am on Windows 10 64 bit.
I reinstalled, to no avail.
I have attached the log file.

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@dkocher commented

Can you please try to move aside the application support folder C:\Users\User\AppData\Roaming\Cyberduck.

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d205fe8 commented

Can you please clarify what you mean by 'move aside' the folder?

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@dkocher commented

Replying to [comment:4 Jacinta]:

Can you please clarify what you mean by 'move aside' the folder?

Move it for example to your Desktop and try to run Cyberduck afterwards.

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d205fe8 commented

Replying to [comment:5 dkocher]:

Replying to [comment:4 Jacinta]:

Can you please clarify what you mean by 'move aside' the folder?

Move it for example to your Desktop and try to run Cyberduck afterwards.

I moved it to the desktop as requested and attempted to launch Cyberduck again with no success.

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@dkocher commented

Milestone renamed

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@dkocher commented

Ticket retargeted after milestone closed

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@ylangisc commented

There is another folder that might cause issues during the launch process. Please rename/move aside the following folder too: C:\Users\[USERNAME]\AppData\Roaming\iterate_Gmbh

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d205fe8 commented

Confirming that removing \AppData\Roaming\iterate_Gmbh fixed the problem.

Many thanks,
Jacinta.

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@dkocher commented

Milestone renamed

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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