Opened on Mar 1, 2017 at 10:23:37 PM
Closed on Jul 14, 2017 at 2:52:18 PM
Last modified on Jul 19, 2017 at 2:16:16 PM
#9861 closed defect (worksforme)
Application does not open
Reported by: | r-mac | Owned by: | yla |
---|---|---|---|
Priority: | normal | Milestone: | 6.2 |
Component: | core | Version: | 5.3.5 |
Severity: | major | Keywords: | does not start, crashes, will not launch |
Cc: | Architecture: | Intel | |
Platform: | Windows 10 |
Description
using installer Cyberduck-Installer-5.3.9.23624 and the version before. Behavior: I click to launch Cyberduck. Nothing ever happens. No windows launch, nothing. I don't know where to look for logs to see if anything is crashing on startup. Tried troubleshooting for compatibility. Tried running as administrator. Uninstalled and tried running install as administrator. Don't know what else to do.
Would be willing to try one of those full uninstalls where we sweep the registry and delete keys - just need to know which keys to delete.
Cyberduck-Installer-5.2.0.21317 is the last known version to work for me.
Change History (7)
comment:1 Changed on Mar 17, 2017 at 12:35:49 PM by dkocher
comment:2 Changed on Mar 17, 2017 at 6:00:43 PM by r-mac
Thanks, I'll try to get you that info tomorrow.
comment:3 Changed on Mar 17, 2017 at 8:38:42 PM by dkocher
- Summary changed from Cyberduck 5.3 won't open on Windows 10 x64 to Application does not open
comment:4 Changed on Mar 22, 2017 at 11:03:33 PM by r-mac
Hey, sorry for the delay.
Yep, there's appcrash information in the Application side of Event Viewer:
Log Name: Application[[BR]] Source: Windows Error Reporting[[BR]] Date: 3/22/2017 6:58:56 PM[[BR]] Event ID: 1001[[BR]] Task Category: None[[BR]] Level: Information[[BR]] Keywords: Classic[[BR]] User: N/A[[BR]] Computer: [[BR]] Description:[[BR]] Fault bucket , type 0[[BR]] Event Name: APPCRASH[[BR]] Response: Not available[[BR]] Cab Id: 0[[BR]] [[BR]][[BR]] Problem signature:[[BR]] P1: Cyberduck.exe[[BR]] P2: 5.4.0.23761[[BR]] P3: 58c6c2e6[[BR]] P4: KERNELBASE.dll[[BR]] P5: 10.0.14393.953[[BR]] P6: 58ba586d[[BR]] P7: e0434352[[BR]] P8: 000da882[[BR]] P9: [[BR]] P10: [[BR]] [[BR]] Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Cyberduck.exe_5a17187f1af4a7e74b777313d391d3c9758d8e5_fd10b951_1661d094 Analysis symbol: Rechecking for solution: 0 Report Id: da419294-c31d-4278-95b1-183d9f683f27 Report Status: 96 Hashed bucket: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-03-22T22:58:56.932147900Z" /> <EventRecordID>39958</EventRecordID> <Channel>Application</Channel> <Computer>REEZY3</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>0</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>Cyberduck.exe</Data> <Data>5.4.0.23761</Data> <Data>58c6c2e6</Data> <Data>KERNELBASE.dll</Data> <Data>10.0.14393.953</Data> <Data>58ba586d</Data> <Data>e0434352</Data> <Data>000da882</Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Cyberduck.exe_5a17187f1af4a7e74b777313d391d3c9758d8e5_fd10b951_1661d094</Data> <Data> </Data> <Data>0</Data> <Data>da419294-c31d-4278-95b1-183d9f683f27</Data> <Data>96</Data> <Data> </Data> </EventData> </Event>
comment:5 Changed on Apr 17, 2017 at 6:58:18 PM by dkocher
- Owner set to yla
comment:6 Changed on Jul 14, 2017 at 2:52:18 PM by dkocher
- Milestone set to 6.1.1
- Resolution set to worksforme
- Status changed from new to closed
comment:7 Changed on Jul 19, 2017 at 2:16:16 PM by dkocher
- Milestone changed from 6.1.1 to 6.2
Milestone renamed
Can you search for any output related to Cyberduck in the System Event Viewer