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Application does not open

Reported by:	r-mac	Owned by:	yla
Priority:	normal	Milestone:	6.2
Component:	core	Version:	5.3.5
Severity:	major	Keywords:	does not start, crashes, will not launch
Cc:		Architecture:	Intel
Platform:	Windows 10

Description

using installer Cyberduck-Installer-5.3.9.23624 and the version before. Behavior: I click to launch Cyberduck. Nothing ever happens. No windows launch, nothing. I don't know where to look for logs to see if anything is crashing on startup. Tried troubleshooting for compatibility. Tried running as administrator. Uninstalled and tried running install as administrator. Don't know what else to do.

Would be willing to try one of those full uninstalls where we sweep the registry and delete keys - just need to know which keys to delete.

Cyberduck-Installer-5.2.0.21317 is the last known version to work for me.

Change History (7)

comment:1 Changed on Mar 17, 2017 at 12:35:49 PM by dkocher

Can you search for any output related to Cyberduck in the System Event Viewer

Click the Start button.
Click Control Panel
Click System and Maintenance
Click Administrative Tools
Double-click Event Viewer

comment:2 Changed on Mar 17, 2017 at 6:00:43 PM by r-mac

Thanks, I'll try to get you that info tomorrow.

comment:3 Changed on Mar 17, 2017 at 8:38:42 PM by dkocher

Summary changed from Cyberduck 5.3 won't open on Windows 10 x64 to Application does not open

comment:4 Changed on Mar 22, 2017 at 11:03:33 PM by r-mac

Hey, sorry for the delay.

Yep, there's appcrash information in the Application side of Event Viewer:

Log Name:      Application[[BR]]

Source:        Windows Error Reporting[[BR]]

Date:          3/22/2017 6:58:56 PM[[BR]]

Event ID:      1001[[BR]]

Task Category: None[[BR]]

Level:         Information[[BR]]

Keywords:      Classic[[BR]]

User:          N/A[[BR]]

Computer:      [[BR]]

Description:[[BR]]

Fault bucket , type 0[[BR]]

Event Name: APPCRASH[[BR]]

Response: Not available[[BR]]

Cab Id: 0[[BR]]
[[BR]][[BR]]
Problem signature:[[BR]]
P1: Cyberduck.exe[[BR]]
P2: 5.4.0.23761[[BR]]
P3: 58c6c2e6[[BR]]
P4: KERNELBASE.dll[[BR]]
P5: 10.0.14393.953[[BR]]
P6: 58ba586d[[BR]]
P7: e0434352[[BR]]
P8: 000da882[[BR]]
P9: [[BR]]
P10: [[BR]]
[[BR]]
Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Cyberduck.exe_5a17187f1af4a7e74b777313d391d3c9758d8e5_fd10b951_1661d094

Analysis symbol: 
Rechecking for solution: 0
Report Id: da419294-c31d-4278-95b1-183d9f683f27
Report Status: 96
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-03-22T22:58:56.932147900Z" />
    <EventRecordID>39958</EventRecordID>
    <Channel>Application</Channel>
    <Computer>REEZY3</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Cyberduck.exe</Data>
    <Data>5.4.0.23761</Data>
    <Data>58c6c2e6</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.14393.953</Data>
    <Data>58ba586d</Data>
    <Data>e0434352</Data>
    <Data>000da882</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Cyberduck.exe_5a17187f1af4a7e74b777313d391d3c9758d8e5_fd10b951_1661d094</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>da419294-c31d-4278-95b1-183d9f683f27</Data>
    <Data>96</Data>
    <Data>
    </Data>
  </EventData>
</Event>

Last edited on Mar 24, 2017 at 8:57:47 PM by dkocher (previous) (diff)

comment:5 Changed on Apr 17, 2017 at 6:58:18 PM by dkocher

Owner set to yla

comment:6 Changed on Jul 14, 2017 at 2:52:18 PM by dkocher

Milestone set to 6.1.1
Resolution set to worksforme
Status changed from new to closed

comment:7 Changed on Jul 19, 2017 at 2:16:16 PM by dkocher

Milestone changed from 6.1.1 to 6.2

Milestone renamed

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