Cyberduck Mountain Duck CLI

#9912 closed defect (worksforme)

Updating from version 4.9.x to any 5.x results in no browser window

Reported by: itupshot Owned by:
Priority: high Milestone: 5.4.4
Component: core Version: 5.4
Severity: normal Keywords: update, no browser, v. 5.x
Cc: Architecture: Intel
Platform: macOS 10.12

Description

We are seeing an issue when we update v. 4.9.1 to any version 5.x where we can't open a new browser window or view our bookmarks after we relaunch the app.

We then have to revert our users to the original version. Basically, we can't upgrade our users because they will not see their settings, nor be able to even open a new window after they install the newer version.

Please advise.

Attachments (1)

system.log.5.gz (37.7 KB) - added by itupshot on Apr 11, 2017 at 3:37:17 PM.
system.log

Download all attachments as: .zip

Change History (8)

comment:1 Changed on Apr 11, 2017 at 1:14:04 PM by dkocher

Can you find any related output in the system.log (/Applications/Utilities/Console.app)?

comment:2 Changed on Apr 11, 2017 at 3:26:35 PM by itupshot

Yes, there are quite a few lines of output in that log for that day relating to Cyberduck. Anything in particular I should be looking for?

comment:3 follow-up: Changed on Apr 11, 2017 at 3:30:05 PM by dkocher

Can you please attach the output to this ticket.

Changed on Apr 11, 2017 at 3:37:17 PM by itupshot

system.log

comment:4 in reply to: ↑ 3 Changed on Apr 11, 2017 at 4:44:25 PM by itupshot

Replying to dkocher:

Can you please attach the output to this ticket.

OK, I attached the log.

comment:5 Changed on Apr 11, 2017 at 5:24:32 PM by dkocher

Apr  5 12:10:30 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector toolbar:itemForItemIdentifier:willBeInsertedIntoToolbar:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserToolbarFactory.create(BrowserToolbarFactory.java:143)
		at ch.cyberduck.ui.cocoa.BrowserController.toolbar_itemForItemIdentifier_willBeInsertedIntoToolbar(BrowserController.java:3639)
Apr  5 12:10:30 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:10:30 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationDidFinishLaunching:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
Apr  5 12:10:44 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:10:44 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector newBrowserMenuClicked:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
Apr  5 12:11:08 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:08 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector newBrowserMenuClicked:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
Apr  5 12:11:20 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationWillTerminate:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.core.bonjour.AbstractRendezvous.quit(AbstractRendezvous.java:105)
		at ch.cyberduck.core.bonjour.RendezvousResponder.quit(RendezvousResponder.java:80)
		at ch.cyberduck.ui.cocoa.MainController.applicationWillTerminate(MainController.java:1328)
Apr  5 12:11:44 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:44 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationDidFinishLaunching:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
Apr  5 12:11:54 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationShouldHandleReopen_hasVisibleWindows(MainController.java:851)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:54 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationShouldHandleReopen:hasVisibleWindows:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationShouldHandleReopen_hasVisibleWindows(MainController.java:851)
Apr  5 12:11:56 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:56 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector newBrowserMenuClicked:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
Apr  5 15:57:01 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationWillTerminate:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.core.bonjour.AbstractRendezvous.quit(AbstractRendezvous.java:105)
		at ch.cyberduck.core.bonjour.RendezvousResponder.quit(RendezvousResponder.java:80)
		at ch.cyberduck.ui.cocoa.MainController.applicationWillTerminate(MainController.java:1328)

comment:6 Changed on Apr 17, 2017 at 3:18:19 PM by dkocher

  • Milestone set to 5.4.4
  • Resolution set to worksforme
  • Status changed from new to closed

The stacktrace does not suggest you are running the latest version. Can you try with a new download from https://cyberduck.io/

comment:7 Changed on Apr 18, 2017 at 3:25:24 PM by itupshot

Hi,

We updated the app to the latest available using the built-in updater: 5.4.3. We're still getting no main window.

I had to revert one of our affected users back to v. 4.9.1 so he could work with the app again.

Last edited on Apr 18, 2017 at 4:21:03 PM by itupshot (previous) (diff)
Note: See TracTickets for help on using tickets.
swiss made software