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Updating from version 4.9.x to any 5.x results in no browser window #9912

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cyberduck opened this issue Apr 5, 2017 · 7 comments
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@cyberduck
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5c40ce8 created the issue

We are seeing an issue when we update v. 4.9.1 to any version 5.x where we can't open a new browser window or view our bookmarks after we relaunch the app.

We then have to revert our users to the original version. Basically, we can't upgrade our users because they will not see their settings, nor be able to even open a new window after they install the newer version.

Please advise.


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@cyberduck
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@dkocher commented

Can you find any related output in the system.log (/Applications/Utilities/Console.app)?

@cyberduck
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5c40ce8 commented

Yes, there are quite a few lines of output in that log for that day relating to Cyberduck. Anything in particular I should be looking for?

@cyberduck
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@dkocher commented

Can you please attach the output to this ticket.

@cyberduck
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5c40ce8 commented

Replying to [comment:3 dkocher]:

Can you please attach the output to this ticket.
OK, I attached the log.

@cyberduck
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@dkocher commented

Apr  5 12:10:30 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector toolbar:itemForItemIdentifier:willBeInsertedIntoToolbar:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserToolbarFactory.create(BrowserToolbarFactory.java:143)
		at ch.cyberduck.ui.cocoa.BrowserController.toolbar_itemForItemIdentifier_willBeInsertedIntoToolbar(BrowserController.java:3639)
Apr  5 12:10:30 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:10:30 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationDidFinishLaunching:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
Apr  5 12:10:44 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:10:44 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector newBrowserMenuClicked:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
Apr  5 12:11:08 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:08 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector newBrowserMenuClicked:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
Apr  5 12:11:20 400337imac Cyberduck[12216]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationWillTerminate:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.core.bonjour.AbstractRendezvous.quit(AbstractRendezvous.java:105)
		at ch.cyberduck.core.bonjour.RendezvousResponder.quit(RendezvousResponder.java:80)
		at ch.cyberduck.ui.cocoa.MainController.applicationWillTerminate(MainController.java:1328)
Apr  5 12:11:44 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:44 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationDidFinishLaunching:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationDidFinishLaunching(MainController.java:885)
Apr  5 12:11:54 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationShouldHandleReopen_hasVisibleWindows(MainController.java:851)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:54 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationShouldHandleReopen:hasVisibleWindows:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1379)
		at ch.cyberduck.ui.cocoa.MainController.applicationShouldHandleReopen_hasVisibleWindows(MainController.java:851)
Apr  5 12:11:56 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector validateToolbarItem:
		at ch.cyberduck.binding.application.NSWindow$$ByRococoa.setToolbar(<generated>)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:264)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPaths(BrowserController.java:552)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedPath(BrowserController.java:541)
		at ch.cyberduck.ui.cocoa.BrowserToolbarValidator.validate(BrowserToolbarValidator.java:65)
		at ch.cyberduck.ui.cocoa.BrowserController.validateToolbarItem(BrowserController.java:3631)
Apr  5 12:11:56 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector newBrowserMenuClicked:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.ui.cocoa.BrowserController.getSelectedBrowserDelegate(BrowserController.java:754)
		at ch.cyberduck.ui.cocoa.BrowserController._updateBrowserColumns(BrowserController.java:1707)
		at ch.cyberduck.ui.cocoa.BrowserController.awakeFromNib(BrowserController.java:266)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:78)
		at ch.cyberduck.ui.cocoa.BundleController.loadBundle(BundleController.java:62)
		at ch.cyberduck.ui.cocoa.BrowserController.<init>(BrowserController.java:224)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1429)
		at ch.cyberduck.ui.cocoa.MainController.newDocument(MainController.java:1413)
		at ch.cyberduck.ui.cocoa.MainController.newBrowserMenuClicked(MainController.java:489)
Apr  5 15:57:01 400337imac Cyberduck[12244]: [main] ERROR org.rococoa.callback - Exception calling method for selector applicationWillTerminate:
		at ch.cyberduck.binding.application.NSApplication$$ByRococoa.run(<generated>)
		at ch.cyberduck.ui.cocoa.MainApplication.main(MainApplication.java:99)
		at ch.cyberduck.core.bonjour.AbstractRendezvous.quit(AbstractRendezvous.java:105)
		at ch.cyberduck.core.bonjour.RendezvousResponder.quit(RendezvousResponder.java:80)
		at ch.cyberduck.ui.cocoa.MainController.applicationWillTerminate(MainController.java:1328)

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@dkocher commented

The stacktrace does not suggest you are running the latest version. Can you try with a new download from https://cyberduck.io/

@cyberduck
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5c40ce8 commented

Hi,

We updated the app to the latest available using the built-in updater: 5.4.3. We're still getting no main window.

I had to revert one of our affected users back to v. 4.9.1 so he could work with the app again.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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