Cyberduck Mountain Duck CLI

#9925 closed defect (worksforme)

Reinstall damaged application from Mac App Store

Reported by: dorianb Owned by:
Priority: highest Milestone:
Component: appstore Version: 5.4.3
Severity: critical Keywords:
Cc: Architecture:
Platform:

Description

Hi,

I have attached 2 screenshots that shows CyberDuck app crashing at launch on my mac asking to reinstall on apple store, but I can't do so because Apple Store doesn't recognise that I already bought it.

Please advise

Attachments (3)

Screen Shot 2017-04-21 at 12.07.36 PM.png (24.3 KB) - added by dorianb on Apr 21, 2017 at 5:30:25 AM.
Notification at launch crashing
Screen Shot 2017-04-21 at 12.07.49 PM.png (70.5 KB) - added by dorianb on Apr 21, 2017 at 5:30:56 AM.
Apple Store not recognising I already bought the app
Invoice Cyberduck.pdf (101.5 KB) - added by dorianb on Apr 21, 2017 at 8:48:28 AM.
Apple Store invoice for CyberDuck purchase

Download all attachments as: .zip

Change History (7)

Changed on Apr 21, 2017 at 5:30:25 AM by dorianb

Notification at launch crashing

Changed on Apr 21, 2017 at 5:30:56 AM by dorianb

Apple Store not recognising I already bought the app

comment:1 Changed on Apr 21, 2017 at 8:35:16 AM by dkocher

  • Component changed from core to appstore
  • Summary changed from Can't Open or Use CyberDuck app on my mac anymore to Reinstall damaged application from Mac App Store

comment:2 Changed on Apr 21, 2017 at 8:38:03 AM by dkocher

Can you check if you see Cyberduck in the Purchased tab of the App Store application.

Changed on Apr 21, 2017 at 8:48:28 AM by dorianb

Apple Store invoice for CyberDuck purchase

comment:3 Changed on Apr 21, 2017 at 8:49:15 AM by dorianb

No I can't see it but maybe because I purchased it on the Singapore Apple Store and have now switched to the Thai Apple Store

comment:4 Changed on Apr 21, 2017 at 11:25:24 AM by dkocher

  • Resolution set to worksforme
  • Status changed from new to closed

You will have to contact Mac App Store support if you can re-download after switching regions. You could try to choose to Buy again and from my own experience it will usually recognise the previous purchase. Otherwise I can offer you a registration key to be used with the version available for download from https://cyberduck.io. In that case please write to support@…

Note: See TracTickets for help on using tickets.
swiss made software