Changes between Version 63 and Version 64 of help/en/howto/sftp

Timestamp:

Nov 8, 2017 2:17:28 PM (23 months ago)

Author:

dkocher

Comment:

--

help/en/howto/sftp

@@ -197 +197 @@
 == Problems ==
 
-=== Illegal sftp packet len ===
-The error message `Illegal sftp packet len` may indicate you have either:
+=== Illegal sftp packet len. Invalid packet: indicated length 1114795883 too large ===
+The error message `Invalid packet: indicated length 1114795883 too large` may indicate you have either:
  * An `echo` statement in your shell init script like ''.bashrc''. Make sure it does not output any text.
  * Interoperability issue with Globalscape EFT Server. Issue #5308.
- * Enable ssh access on your server. Use the sftp command in a terminal to verify `sftp username@domain_name`. It'll ask for your password. If you don't have ssh access, you'll get "Received message too long", hence the error msg in Cyberduck.
+ * Possibly the server is printing a message similar to ''Please login as the ubuntu user rather than root user''. Please verify the username for your connection.
+ * Enable SSH access on your server. Use the sftp command in a terminal to verify `sftp username@domain_name`. It'll ask for your password. If you don't have SSH access, you'll get "Received message too long", hence the error message.
 
 === Kex Timeout ===